Incident Management Desktop Imaging Testing And Documentation. Specialist (Jobs   Requirement id 88386 Job title Specialist Job location in Columbus, OH Skills required Service Now Expertise, ITIL Experience, Excellent Communication Skills, Incident Management Desktop Imaging Test Open Date 08-Feb-2019 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Service Now Expertise, ITIL Experience, Excellent Communication Skills, Incident Management Desktop Imaging Test Start Date:3/4/2019 End Date: 09/30/2019 Submission Deadline :Thursday 2/14/2019 at 10:00am EST Description : The Service Provider Technical Manager is expected to possess experience in integrating multi-technology platforms, solid communication skills, and a desire to tackle the complex technical problems. Must be able to demonstrate an effective knowledge of ServiceNow and ITIL process. This position will need to have basic understanding of the underlying technologies utilized in the county, as outlined below, and perform basic troubleshooting. ESSENTIAL DUTIESAND RESPONSIBILITIES Include thefollowing, otherdutiesmaybe assigned. • Manage tickets related to the service provider. This would include communications with partner agencies as well as the service provider. • Create and manage change requests in ServiceNow related to the service provider. This includes any follow up and ensuring that changes have been implemented completely and correctly. • Take and handle phone calls after hours. Perform basic troubleshooting related to tickets called in. • Manage and provide reporting and metrics on the service provider. • Act as the primary point of contact for the service provider liaison. • Manage and follow up on project and request related work for the service provider. • Manage and update run books as it relates to items with the service provider. • Provide after-hour support and act as the primary contact point off hours. QUALIFICATIONS Toperform thisjob successfully,an individual mustbeableto perform each essential dutysatisfactorily. Therequirementslistedbelowarerepresentative oftheknowledge, skill, and/or abilityrequired. Reasonable accommodationsmaybe madeto enableindividualswith disabilities to perform the essentialfunctions. • EXCELLENT communication skills • ServiceNow and ITIL experience are a MUST have • Ability to work on-call and after hours • Solid technical background and general understanding of a multi-tenant hosted services environment. • Experience with incident ticketing systems, workstation management systems and desktop imaging. • Strong proficiency in general troubleshooting. • Able to gather relevant information systematically to troubleshoot and resolve complex issues. • Sound problem solving and decision making skills. • Good attention to detail, testing and documentation.   Call 502-379-4456 Ext 100 for more details. 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