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Troubleshoot Applications Supporting Systems Specialist
(Jobs in Columbus, OH)
 
Requirement id 141463
Job title Specialist
Job location in Columbus, OH
Skills required Technical Applications, Resource Management, Project Lead, Troubleshoot Applications Supporting Sys
Open Date 07-Jun-2023
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Technical Applications, Resource Management, Project Lead, Troubleshoot Applications Supporting Sys

Start date :07/10/2023

End Date :01/31/2024

Submission deadline :06/08/2023

Client Info :CBUS

Description :
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Update:
We are looking for someone flexible who can work with different stacks (.net would work). Most likely it would not be a lot of development, but mostly support.

This Contractor requisition position is eligible for contract-to-hire. Candidates who are interested in applying for the post-contract position are preferred. However, City employment is not guaranteed. Toward the end of the contract period, the contractor must still apply to a vacant City job posting and be selected through a formal and standard City interview process. It is not a straight contract-to-hire situation.

Must work onsite 3 days/week - 1111 East Broad Street, Ste 301 Columbus, OH 43205. The other two days may be either in the office or remote.

311/Workorder Workgroup on Applications Team

Responsibilities for this role:
• Shadow staff leading the Lucity upgrade and become familiar with the application. Assume leadership for this upgrade when needed. Serve as technical resource lead for projects as assigned.
• Author documentation to ensure effective transition of knowledge.
• Perform impact analyses on production fixes and enhancements to establish priorities.
• Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
• Work with vendors to hold them accountable for quality and timely deliverables.
• Provide input to training and documentation materials regarding latest technical and functional design changes.
• Review the system test approach and conditions used as the basis for detailed test scenarios.
• Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.
• Coordinate enhancements to products.
• Confirm that technical architecture will support all changes required by product enhancements.
• Effectively lead product tests and trials.
• Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.
• Apply specific expertise to ensure that products meet defined customer objectives.


Required qualifications:
• Strong written and verbal communication skills
• Customer service focus and always willing to go the extra mile to serve clients and partners
• Technically savvy and able to troubleshoot applications and server issues

Preferred qualifications:
• Possession of an associate or bachelors degree
• At least three (3) years supporting applications; preferably with some application scripting or programming experience
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141463 while calling.
 
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(Specialist: Technical Applications, Resource Management, Project Lead, Troubleshoot Applications Supporting Sys in Columbus, OH)
     
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