Research & Diagnose Issues Analyst (Jobs in Dublin, OH)   Requirement id 16711 Job title Analyst Job location in Dublin, OH Skills required Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues Open Date 11-Dec-2013 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Enterprise service desk - help desk analyst Purpose Resolve or assist in the resolution of technical and non-technical software, hardware and network incidents or events. Initiate bridge/conference calls for high severity issues and/or facilitate escalating issues that cannot be resolved by first line of support. Work in a 24 X 7 Help Desk environment under minimum supervision. Job Description • Answer incoming calls and work within a very structured and team oriented environment • Interact with technical resources both internal/external to Fiserv to proactively triage and resolve incidents. • Provide timely, professional, and accurate responses to clients issues. • Maintain an expert capability level within ticketing and paging systems. • Troubleshoot issues by consistently using defined troubleshooting questions and methods. • Respond to email notifications and inquiries as needed to ensure issues are resolved quickly. • Review incidents daily to ensure issue is being worked and service levels are met. • Multi-task between multiple critical or high severity issues. • Initiate event bridges that result from an outage or critical event. Must be able to correctly determine the impact and urgency of issues and respond appropriately, according to pre-defined process ? Ability to read and understand technical manuals, procedural documentation, and create standard operating procedures Job Requirements • Education Requirement - High School Diploma • Experience Requirement - 0-1 year Help Desk/Service Desk experience Required Skills • Excellent customer service skills. • Excellent written and oral communication skills • Working knowledge of MS Windows operating systems and MS Office Suite • Experience navigating the internal knowledge bases to research & diagnose issues • Experience navigating the internet to research & diagnose issues. Desired Skills • ITILv3 Foundation certified • Experience with ticket tracking systems. • Experience working in a 3270 mainframe environment • Experience with mainframe system security and Network Operations a plus. • Associates Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience. Working Conditions • Assigned cubicle work area • Sedentary   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 16711 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),    Customer Service Skills job openings in other states Jobs List Transportation Technician 3 -63566 Create date: 24-Oct-2024 No of Submissions : 4 start date : 11/15/2024 End date : 03/01/2025 submission deadline : 10/30/2024 client info : TN DOT Note: * Position Location: On Site * Candidate Must Be Local Description : <.... 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(This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Product Specialist - 58502 Create date: 16-Aug-2021 Note: * Our Client in Columbus, Ohio is seeking an experienced Technical Product Specialist for a long-term contract role * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION * Interview:in-person DESCRIPTION Years of Relevant Experience: 7 to 8 years Pref.... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Project Manager - 58407 Create date: 23-Jul-2021 Note: * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION Responsibilities: Our Client in Columbus, Ohio is seeking an experienced Technical Project Manager for a contract role CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION The Product Specialist/PM is the expert for a tech.... 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