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TIME MANAGEMENT Communication Skills Both Verbal And Written Consultant
(Jobs i
 
Requirement id 136412
Job title Consultant
Job location in Ohio, OH
Skills required Call Center Experience, Help-Desk Support, Microsoft O365, TIME MANAGEMENT Communication Skills Bot
Open Date 15-Sep-2022
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Call Center Experience, Help-Desk Support, Microsoft O365, TIME MANAGEMENT Communication Skills Bot

Start date :10/03/2022

End Date :06/30/2023

Submission deadline :09/19/2022

Client Info :DAS

Description :

Years of Relevant Experience: 3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support
Preferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description: • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps.
• Use technical databases to research problems and talk with co-workers to research problem and find solution.
• Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.
Mandatory skills Microsoft O365, ability to type 40+ WPM, excellent time management
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136412 while calling.
 
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(Consultant: Call Center Experience, Help-Desk Support, Microsoft O365, TIME MANAGEMENT Communication Skills Bot in Ohio, OH)
     
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