OneDrive Technology Root Cause Analysis Written And Verbal Communication Skills Te   Requirement id 138175 Job title Consultant Job location in Salem, OR Skills required Windows 9x/2000/XP/NT/Vista/7, Technical Support, Windows 10, OneDrive Technology Root Cause Analysis Open Date 21-Dec-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Windows 9x/2000/XP/NT/Vista/7, Technical Support, Windows 10, OneDrive Technology Root Cause Analysis start date:1/23/2023 End date:07/21/2023 submission deadline:12/27/2022 client info : DHS / OHA Note: * Position Location:Remote Description: The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and the Oregon Department of Human Services (ODHS). OIS provides the technology systems and services that support more than 15,000 OHA and ODHS agency staff at local offices and facilities around the state. These systems and services help the two agencies determine client service program eligibility; provide medical, housing, food and job assistance; provide addiction, mental health, vocational and rehabilitative services; protect children, seniors and people with physical and/or developmental disabilities; process claims and benefits; manage provider licensing and state hospital facilities; and promote and protect the state public health. The Office of Information Services (OIS) Customer Service and Support (CSS) team is looking for skilled Help Desk Technician III support for the UPN Project (User Principal Name Project). The UPN Project has a planned roll out in January 2023, impacting approximately 20,000 OHA, ODHS, and OIS staff and partners. To facilitate successful implementation of the UPN program, this position will focus on providing direct support via phone, tickets, and chat to users who are impacted. In addition, the Key Person will provide backup support to the Tier 1 Service Desk team by supporting work tickets that may be unrelated to the UPN Project. Scope of work: Answering phone calls, working tickets, and responding to chats related to the UPN Project. Document issues using the CA ticket system Identify and report trends related to the UPN Project Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project  Required skills and experience: Minimum 3 years of large volume technical call center experience Minimum 3 years of technical background focusing on troubleshooting common computer issues Minimum 3 years of customer service experience in a technical support environment Possesses critical thinking and root-cause analysis skills Ability to stay on task Experience supporting Microsoft 365 and OneDrive Experience supporting MFA (Multi-Factor Authentication) Experience using a ticketing system to track work Ability to take phone calls and wear a headset for long periods of time Ability to communicate effectively through written communications Please make sure resumes submitted CLEARLY reflect the required skills and experience. Resumes that do not reflect the required skills--supported by experience--will be rejected, regardless of how you respond to the Qualifications section.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138175 while calling.   Other jobs in OR: Orange (1), Portland (22), Salem (38), Tigard (3), Wilsonville (2), Windows 9x/2000/XP/NT/Vista/7 job openings in Salem, OR Jobs List Business Systems Consultant IV - 11121-24 Create date: 19-Aug-2024 No of Submissions : 1 Start date : 09/23/2024 End Date : 04/01/2025 Submission deadline : 09/01/2024 Client Info : DHS / OHA Bill Rate :USD 43.50 Per Hour Max Rate : USD 103.50 Per Hour Note: * Position Location : Remote * Please be aware that req.... (This job is for - job Jobs in OR Salem Consultant - (in Salem, OR)) Systems Administrator IV - R15301a Create date: 10-Nov-2023 Start date : 12/04/2023 End date :05/31/2024 Submission deadline :11/20/2023 Client info : DAS DCS Note: * Position Location: Hybrid Description : As Backup System Administrator, you will serve as a technical r.... (This job is for - job Jobs in OR Salem Administrator - (in Salem, OR)) Help Desk Technician III - 11105-22 Create date: 21-Dec-2022 start date:1/23/2023 End date:07/21/2023 submission deadline:12/27/2022 client info : DHS / OHA Note: * Position Location: Remote Description: The Office of Information Services (OIS) is a shared service provider for the Oregon Heal.... (This job is for - job Jobs in OR Salem Consultant - (in Salem, OR)) Help Desk Analyst II - 07272022 Create date: 28-Jul-2022 start date:8/8/2022 End date:11/08/2022 submission deadline:8/2/2022 client info : DAS PS Description: As the Tier 1 Service Desk Technician for the Department of Administrative Services (DAS), you will play a key role in supporting the DAS IT .... (This job is for - job Jobs in OR Salem Analyst - (in Salem, OR)) Help Desk Analyst II - 06242022 Create date: 27-Jun-2022 Start Date : 07/15/2022 End Date : 10/14/2022 Submission Deadline : 06/29/2022 Client Info : DAS PS Note: * Position Location Remote Description : Here is a summary of the job description: What You Will Do As the T.... (This job is for - job Jobs in OR Salem Analyst - (in Salem, OR))    Windows 9x/2000/XP/NT/Vista/7 job openings in other states Jobs List Help Desk Support I - Deskside Support - HCPF Create date: 26-Aug-2016 Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associates degree in a related area and .... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO)) Help Desk Support I - HCPF-EGBA201600006966 Create date: 06-Apr-2016 Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associates degree in a related area and.... (This job is for - job Jobs in CO Denver Consultant - (in Denver, CO))    Windows 9x/2000/XP/NT/Vista/7 job openings in OR Jobs List Systems Administrator II - OMB_2022_02 Sys Admin 2 Create date: 07-Feb-2022 start date:2/28/2022 End date:08/31/2022 submission deadline:02/11/2022 client info : OMB Description: As System Administrator, you will serve as a technical resource on enterprise content management, collaboration and commercial off the shelf systems .... (This job is for - TCP IPSCCM Jobs in OR Portland Administrator - (in Portland, OR)) (Consultant: Windows 9x/2000/XP/NT/Vista/7, Technical Support, Windows 10, OneDrive Technology Root Cause Analysis in Salem, OR)

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