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Avaya Voice Portal 4.1 CISCO ICM NICE SIP Engineer
(Jobs in CLARKS GREEN, PA)
 
Requirement id 15741
Job title Engineer
Job location in CLARKS GREEN, PA
Skills required Network Engineering, Avaya Aura Communications Manager, Avaya Modular Messaging, Avaya Voice Portal 4.1 CISCO ICM NICE SI
Open Date 02-Oct-2013
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Engineer: Network Engineering, Avaya Aura Communications Manager, Avaya Modular Messaging, Avaya Voice Portal 4.1 CISCO ICM NICE SI

Experis is looking for a Network Engineer position in Clarks Summit, PA or Somerset, NJ - Please send resumes along with rate and location to Shannon.Harris@Experis.com

REQUIRED SKILLS:
-At least 6 as a Voice and Contact Center Network Engineer
-Must have at least 6-8 years of experience with most of the following voice and contact center technologies, platforms, protocols, and/or services:
-IP Telephony Infrastructure
-Avaya Communication Manager and Avaya Aura
-Avaya Modular Messaging and Avaya Aura Mail
-Avaya Session Manager
-Avaya OneX Communicator
-Avaya IP Office
-Cisco Unified Communication Manager (Call Manager)
-Contact Center Infrastructure
-Avaya Call Center Elite
-Avaya Intelligent Call Router (ICR)
-Avaya Interaction Center (IC)
-Avaya Voice Portal
-Avaya Application Enablement Services (AES)
-Avaya Call Management System (CMS)
-Avaya System Manager
-Cisco Intelligent Contact Manager (ICM)
-Call/Screen Recording Infrastructure
-NICE - Perform
-Voice Over IP (VoIP)
-Session Initiation Protocol (SIP)
-Voice Transport & Carrier Network Services
-AT&T Toll-Free Network & Advanced Features
-AT&T Long Distance Network
-Verizon Toll-Free Network & Features
-Verizon Long Distance Network
-Bachelors degree in Information Technology (or equivalent work experience)
-Strong analytical, documentation, and presentation skills.
-Ability to work with cross-functional teams as well as contribute individually
-Ability to foster strong partnerships with business customers, peer groups, and vendors

RESPONSIBILITIES:
-Responsible for global design, engineering, and optimization of current and emerging voice and contact center technologies supporting MetLife in over 50 countries.
-Develop and maintain enterprise voice and contact center technology strategies and standards
-Research, test, propose, and implement voice and contact center solutions that meet or exceed the objectives and expectations of the business customers
-Identify and resolve complex voice and contact center problems (Tier 3 support) utilizing structured troubleshooting procedures, tools, and techniques.
-Position will require after hour/weekend work to support particular initiatives
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 15741 while calling.
 
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(Engineer: Network Engineering, Avaya Aura Communications Manager, Avaya Modular Messaging, Avaya Voice Portal 4.1 CISCO ICM NICE SI in CLARKS GREEN, PA)
     
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