Microsoft Outlook Microsoft Office Analyst (Jobs in Dauphin County, PA)   Requirement id 6903 Job title Analyst Job location in Dauphin County, PA Skills required Phone Based Tier 2 Help Desk, Desktop Support, Windows XP, Microsoft Outlook Microsoft Office Open Date 30-Sep-2011 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: CoolReks Coolsoft Job Description Analyst: Phone Based Tier 2 Help Desk, Desktop Support, Windows XP, Microsoft Outlook Microsoft Office Short Description: The Help Desk Analyst provides Helpdesk Level 2 Support. Complete Description: 1 to 3 years field experience 2 year associates degree or equivalent technical study. •Provides technical assistance, support, and advice to end users for hardware, software, and systems. •Provides hands-on technical assistance to business and technical users. •Investigates and resolves computer software and hardware problems of users. •Serves as a contact for level 1 support. •Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. •Determines whether problem is caused by hardware, software, or system. •Answers questions, applying knowledge of computer software, hardware, systems, and procedures. •Talks with technical and non-technical co-workers to research problem and find solution. •Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. •Experienced with a variety of call-tracking software and systems. •Reads trade magazines and engages in independent study to maintain current industry knowledge. •Follow quality standards, and displays strong customer service skills. •Ability to work in a team environment. •Complete assigned tasks. •Strong communication skills; both written and spoken. **The selected candidate will supporting a group of 150 people and can expect about 15-20 calls per day. The work will consist of about 50% Help Desk Support and 50% Hands on Desktop Support. The ideal candidate should have recent Help Desk experience supporting Windows XP/Outlook environments.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 6903 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    Phone Based Tier 2 Help Desk job openings in other states Jobs List Help Desk-2 - WISCJP00018012 Create date: 16-Dec-2020 Start Date :01/25/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 12/30/2020 by 8:00 a.m. CT Client Info : Department of Corrections (DOC) Description : Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Re.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Business Analyst Consultant-1 - WISCJP00014723 Create date: 20-May-2019 Start Date : 07/08/2019 End Date : 06/30/2020 Submission Dead Line : 8:00 a.m. CT on Friday, May 24th, 2019 Client Info : DCF - Division of Children and Family Description : The primary function of this position is to work with end users on resolving issues, develop user documenta.... (This job is for - Documentation Jobs in WI Madison Consultant - (in Madison, WI))     (Analyst: Phone Based Tier 2 Help Desk, Desktop Support, Windows XP, Microsoft Outlook Microsoft Office in Dauphin County, PA)

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