Software And Hardware Configuration Management. Communication Skills Telephone Ser   Requirement id 120048 Job title Consultant Job location in Dauphin County, PA Skills required IT Service Management, Ticketing Systems, Call Tracking, Software And Hardware Configuration Mana Open Date 27-Oct-2021 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: IT Service Management, Ticketing Systems, Call Tracking, Software And Hardware Configuration Mana Start Date :10/25/2021 End Date :12/31/2021 Submison Deadline :11/1/2021 Client Info : PennDOT Description ***This requisition requires onsite in-person first round interviews only. In the event it is virtual, then it will be an hour-long virtual interview via Skype.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Do not resubmit candidates from previously released Help Desk req #s: 449285, 457364, 487180, 487176, 477568, 457364, 496252, 503982, 505852, 509775, 511077, 512967, 515674, 518855, 522988, 528611, 529675, 557706, 567555, 573224, 576284, 581741, 587871, 588926, 593466, 598607, 605245, 614256, 621067, 632732, 643056, 651220 & 657863.*** Vendors, please be aware that candidates submitted at least 6 months ago from 10/13/21 may now be reconsidered for this req. FYI this position is remote until COVID restrictions are lowered. In time when the IT Service Desk team works onsite, then the physical location will be at The Keystone Building. There is metered, on-street/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. This is a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability and communication are key components to making the department successful. The Help Desk Analyst performs the skills listed below. • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and resolves computer software and hardware problems of users. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution • Follow quality standards, and displays strong customer service skills. • Able to work in a team environment. • Complete assigned tasks. • Excellent communication skills; both written and spoken. • Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware and systems • Excellent communication skills and telephone manner. • Excellent organizational skills • Incident Management experience – Managing incidents including business expectations and communication • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service • 2+ years previous IT Service Des   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120048 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), IT Service Management job openings in Dauphin County, PA Jobs List PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (703626) Create date: 02-Feb-2023 Start date :03/31/2023 End Date :06/30/2023 Submission deadline :02/09/2023 Client Info :PennDOT Description : --------------------------------------------- ***This requisition has an hour-long in-person interview at The Server Farm.*** ***Client would prefer candidates local to the Harrisb.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (688805) Create date: 28-Jul-2022 Start date :08/29/2022 End Date :06/30/2023 Submission deadline :8/2/2022 Client Info :PennDOT Description : There are currently six openings for this req. Candidates will first be screened on 8/5/22 and will continue each Friday thereafter until all positions are filled. ***This req.... (This job is for - job Jobs in PA DauphinCounty Developer - (in Dauphin County, PA)) PennDOT - SS2 A4 SC1 (Tier 2 Help Desk) (675665) Create date: 07-Feb-2022 Start Date :03/7/2022 End Date :06/30/2022 Submission Deadline: :02/9/2022 Client Info: PennDOT Description: ***This requisition requires an hour-long virtual interview via Teams.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** <.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) OA-OIT - BA3 - PAITSA2 (673915) Create date: 07-Feb-2022 Start Date :01/31/2022 End Date :06/30/2022 Submission Deadline: :02/10/2022 Client Info: OA/OIT Description: POSITION PURPOSE: This position is part of a team within OA-OIT, Technology Business Office (TBO), Bureau of IT Service Management, Service Quality Assurance..... (This job is for - Mapping Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA))    IT Service Management job openings in other states Jobs List NCDIT - Technical Specialist- Expert (750882) Create date: 08-Nov-2024 No of Submissions : 2 Start date : 11/18/2024 End Date : 02/07/2025 Submission deadline : 11/15/2024 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Remote Description : The ServiceNOW Developer Architect.... 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(This job is for - JavaScript Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDHHS - Senior ServiceNow Developer (734353) Create date: 28-May-2024 Hybrid No of Submissions : 1 start date :05/15/2024 End date :05/14/2025 submission deadline :06/03/2024 client info : NCDHHS-NCFAST Description : The North Carolina Department of Health and Human Services (NC DHHS) is seeki.... (This job is for - job Jobs in NC Durham Developer - (in Durham, NC)) NCDIT - Technical Specialist- Junior (734378) Create date: 22-Apr-2024 Hybrid No of Submissions : 2 start date :05/13/2024 End date :05/13/2025 submission deadline :04/24/2024 client info : NCDIT Description : **The candidate will need to be onsite as needed, but at least once a month. **Th.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))     (Consultant: IT Service Management, Ticketing Systems, Call Tracking, Software And Hardware Configuration Mana in Dauphin County, PA)

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