Active Directory Operating System Administration Trouble Shooting PC WINDOWS 7 INS   Requirement id 132465 Job title Consultant Job location in Dauphin County, PA Skills required IT Service Delivery, Ticketing Systems, Software And Hardware Evaluation, Active Directory Operating System Admini Open Date 10-Mar-2022 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: IT Service Delivery, Ticketing Systems, Software And Hardware Evaluation, Active Directory Operating System Admini Start Date :04/11/2022 End Date :06/30/2022 Submission Deadline: :03/24/2022 Client Info: PennDOT Description: This req will be screened on 3/18/22 and 3/25/22. ***This requisition requires an hour-long virtual interview via Teams.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Do not resubmit candidates from previously released Help Desk req #s: 449285, 457364, 487180, 487176, 477568, 457364, 496252, 503982, 505852, 509775, 511077, 512967, 515674, 518855, 522988, 528611, 529675, 557706, 567555, 573224, 576284, 581741, 587871, 588926, 593466, 598607, 605245, 614256, 621067, 632732, 643056, 651220, 657863, 665209 & 673485.*** Vendors, please be aware that candidates submitted at least 6 months ago from 3/18/22 may now be reconsidered for this req. Regards to the RTR end date please enter 6/30/22. The PO is anticipated to then be funded from 7/1/22 - 6/30/23. This position is onsite and at the PennDOT Server Farm. There is free off-street parking on-site around the building. This is a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability, and communication are key components to making the department successful. The Help Desk Analyst performs the skills listed below. • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and resolves computer software and hardware problems of users. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. • Follow quality standards and displays strong customer service skills. • Able to work in a team environment. • Complete assigned tasks. • Excellent communication skills; both written and spoken. • Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware, and systems • Above average communication skills and telephone manner. • Excellent organizational skills • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service • 1+ years previous IT Service Desk and/or Call Center experience required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132465 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), IT Service Delivery job openings in Dauphin County, PA Jobs List EBRDC-BA1 -BA1 A4 SC2 (726431) Create date: 24-Jan-2024 start date :01/02/2024 End date :06/28/2024 submission deadline :01/28/2024 client info :EBRDC Description : Software Standards and Service Request Process Coordinator This position manages the full lifecycle of all EBR software, inclu.... (This job is for - Metrics Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA))    IT Service Delivery job openings in other states Jobs List Systems Administrator III - 107120 - SP Create date: 20-Jul-2022 start date:8/29/2022 End date:06/30/2023 submission deadline:7/29/2022 4:00:00 PM client info : DOA Note: * Interview Process: Video call with video enabled. * Duration of the contract: 6/30/23. May be extended. * Will this work onsite or allow any remote work? Remote work i.... (This job is for - SIP Jobs in WI Madison Administrator - (in Madison, WI))     (Consultant: IT Service Delivery, Ticketing Systems, Software And Hardware Evaluation, Active Directory Operating System Admini in Dauphin County, PA)

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