Ticketing Application Communication Skills Telephone Service Computer Skills Knowl   Requirement id 138868 Job title Consultant Job location in Dauphin County, PA Skills required IT Service Management, Service Desk, Call Tracking, Ticketing Application Communication Skil Open Date 02-Feb-2023 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: IT Service Management, Service Desk, Call Tracking, Ticketing Application Communication Skil Start date :03/31/2023 End Date :06/30/2023 Submission deadline :02/09/2023 Client Info :PennDOT Description : --------------------------------------------- ***This requisition has an hour-long in-person interview at The Server Farm.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Do not resubmit candidates from previously released Help Desk req #s: 683461 & 688805.*** Vendors, please be aware that candidates submitted at least 6 months ago from 2/10/23 may now be reconsidered for this req. ***This requisitions current PO is funded through 6/30/23, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/23-6/30/24.*** The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two possibly three successful candidates could be in each training class due to the teams training limitation. This position is 100% onsite and at the PennDOT Server Farm. There is free off-street parking on-site around the building. This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and resolves computer software and hardware problems of users. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. • Follow quality standards and displays strong customer service skills. • Able to work in a team environment. • Complete assigned tasks. • Excellent communication skills; both written and spoken. • Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware, and systems • Above average communication skills and telephone manner. • Excellent organizational skills • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service • 1+ years previous IT Service Desk and/or Call Center experience required. ***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks notice beforehand.***   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138868 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), IT Service Management job openings in Dauphin County, PA Jobs List PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (688805) Create date: 28-Jul-2022 Start date :08/29/2022 End Date :06/30/2023 Submission deadline :8/2/2022 Client Info :PennDOT Description : There are currently six openings for this req. Candidates will first be screened on 8/5/22 and will continue each Friday thereafter until all positions are filled. ***This req.... (This job is for - job Jobs in PA DauphinCounty Developer - (in Dauphin County, PA)) PennDOT - SS2 A4 SC1 (Tier 2 Help Desk) (675665) Create date: 07-Feb-2022 Start Date :03/7/2022 End Date :06/30/2022 Submission Deadline: :02/9/2022 Client Info: PennDOT Description: ***This requisition requires an hour-long virtual interview via Teams.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** <.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) OA-OIT - BA3 - PAITSA2 (673915) Create date: 07-Feb-2022 Start Date :01/31/2022 End Date :06/30/2022 Submission Deadline: :02/10/2022 Client Info: OA/OIT Description: POSITION PURPOSE: This position is part of a team within OA-OIT, Technology Business Office (TBO), Bureau of IT Service Management, Service Quality Assurance..... (This job is for - Mapping Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA)) PennDOT - Emerging HDA1 (665209) Create date: 27-Oct-2021 Start Date :10/25/2021 End Date :12/31/2021 Submison Deadline :11/1/2021 Client Info : PennDOT Description ***This requisition requires onsite in-person first round interviews only. In the event it is virtual, then it will be an hour-long virtual interview via Skype.*** .... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA))    IT Service Management job openings in other states Jobs List NCDIT - Technical Specialist- Expert (750882) Create date: 08-Nov-2024 No of Submissions : 2 Start date : 11/18/2024 End Date : 02/07/2025 Submission deadline : 11/15/2024 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Remote Description : The ServiceNOW Developer Architect.... (This job is for - Perl Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Help Desk III -135338 Create date: 23-Sep-2024 No of Submissions : 2 start date : 10/28/2024 End date : 06/30/2025 submission deadline : 9/30/2024 at 4:00PM CST. client info : DCF Note: * NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT b.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) NCDIT - Technical Specialist- Expert (740137) Create date: 24-Jun-2024 No of Submissions : 2 Start date :6/24/2024 End Date :12/31/2024 Submission deadline :6/26/2024 Client Info : NCDIT Note : * remote Description : ------------------------------------------------------ The ServiceNOW Developer Architect will be responsible for l.... (This job is for - JavaScript Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDHHS - Senior ServiceNow Developer (734353) Create date: 28-May-2024 Hybrid No of Submissions : 1 start date :05/15/2024 End date :05/14/2025 submission deadline :06/03/2024 client info : NCDHHS-NCFAST Description : The North Carolina Department of Health and Human Services (NC DHHS) is seeki.... (This job is for - job Jobs in NC Durham Developer - (in Durham, NC)) NCDIT - Technical Specialist- Junior (734378) Create date: 22-Apr-2024 Hybrid No of Submissions : 2 start date :05/13/2024 End date :05/13/2025 submission deadline :04/24/2024 client info : NCDIT Description : **The candidate will need to be onsite as needed, but at least once a month. **Th.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))     (Consultant: IT Service Management, Service Desk, Call Tracking, Ticketing Application Communication Skil in Dauphin County, PA)

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