Consultant (Jobs in Dauphin County, PA)   Requirement id 144421 Job title Consultant Job location in Dauphin County, PA Skills required CRM Data Replication To Microsoft SQL Server, Ms Office (Word Excel, Power Point), Office365 Exchange, Open Date 16-Nov-2023 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: CRM Data Replication To Microsoft SQL Server, Ms Office (Word Excel, Power Point), Office365 Exchange, Start date :12/04/2023 End Date :06/30/2024 Submission deadline : 11/22/2023 Client Info : PTC Description : ------------------------------------------------------ Engagement Requirements · The Candidate shall be located within the Continental United States. There is no opportunity for “Off-shore” resources for this Statement of Work. · Successfully complete ePATCH background check, and ClearChecks National Criminal Background Check prior to engagement start. · Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime. · The Candidate work in a Hybrid location mode, where the Candidate will be remote for one week, then will be onsite at the PTCs CAB or TIP buildings for two weeks. This hybrid rotation may continue for the duration of the engagement. Any deviation needs to be approved in advance by the Project Principal. o CAB – 700 South Eisenhower Boulevard, Middletown, PA 17057 o TIP – 2850 Turnpike Industrial Drive, Middletown, PA 17057 · No additional compensation for any travel required, and rate is inclusive of any travel costs. Justification: The PTC is implementing a new UBOS solution. This involves the Tolling Back office as a key part and the primary source of revenue for the PTC. Therefore, the PTC needs a subject matter expert who can fully understand our current systems and our desires for UBOS and work with the System Integrator (SI) to assure the PTC receives a fully functional and reliable Back Office Tolling solution as part of UBOS that can support the operations needs efficiently for a high volume back office. Description of Duties The selected Candidate will perform the following duties: • Study and understand the PTCs current Back Office Tolling structure and functionality. • Study and understand the PTCs desired Back Office Tolling functionality. • Study and understand PTCs business rules and validate the application of the same in the new system. • Using knowledge gained to coordinate changes and designs to the UBOS and the PTCs other technologies to assure the PTCs needs are met and including following the standards and policies. • Act as a subject matter expert and represent the PTC in meetings and reports with the UBOS team. • Using the candidates background and experience to advise on designing a CRM based back-office system with a focus on ease of use for the PTC agents to assist customers quickly and perform their duties in an easy and efficient manner. • Using the candidates background and experience to advise on designing a CRM based back-office system with a focus on ease of use for customers to pay by maximizing self-service capabilities. • Act as a subject matter expert to raise concerns and possible issues to the PTC leadership with enough details for the PTC leadership to decide on how to proceed. • Develops and maintains plans and other documentation as required using PTC established standards, procedures, templates, and methodologies. • Develops and maintains a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. • Follows the tasks and other duties assigned by the PTC. • Utilizes various software and/or technology tools to perform job duties. • Performs related duties as assigned. Desired Skillset The ideal candidate will have: · 15+ years of Tolling Experience across multiple tolling agencies. · 10+ years of hands-on experience in designing and building CRM based back-office systems for large volume contact centers for road tolling organizations, with a focus on designing for ease of use for agents and for ease of use for customers to pay by maximizing self-service. · 5+ years of direct hands on experience within a Tolling Agencies Back Office. · 3+ years of hands   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144421 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    CRM Data Replication To Microsoft SQL Server job openings in other states Jobs List Programmer Analyst 5 -127685 Create date: 01-Mar-2024 Start date : 03/25/2024 End Date : 1 Years from projected start date Submission deadline : 3/8 at 10AM EST. Client Info : ORS Note : * Interviews: In person interviews required - this must be indicated on the cover sheet (Y/N) * Duration: 1 year with possible extension * Position.... 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