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Personal Computer Support Specialist Specialist
(Jobs in Dauphin County, PA)
 
Requirement id 148822
Job title Specialist
Job location in Dauphin County, PA
Skills required Support Specialist, Effectively Communicate, Presentation Skills, Personal Computer Support Specialist
Open Date 07-Aug-2024
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Support Specialist, Effectively Communicate, Presentation Skills, Personal Computer Support Specialist

No of Submissions : 3

start date :08/05/2024

End date :12/31/2024

submission deadline : 08/08/2024

client info : PMRS

Note:

* Please see the complete description.

Description :

FYI PMRS seeks two Client Support Specialists with 1-3 years of relevant experience.

Work is 40 hours per week and an hybrid schedule (2 days in office (1721 North Front Street, Harrisburg, PA 17102), 3 days remote).

PMRS intends to renew for a year beginning 1/1/25.

Initial interview is virtual via Teams and follow up is on site.


FYI after Round 1 of candidates to paraphrase the manager-

The skill sets we are looking for relate to supporting our senior relationship managers. Client support and administrative tasks come to mind. Most of the applicants we received in the first round had an “IT” background rather than a relationship management focus. We are open to different backgrounds and experiences. However, did not see a strong correlation between candidates and the position description/functional title.


Position Purpose:

This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential municipality and/or member. This position will assist in the management and coordination of current and new business development, pension plan contract management, client satisfaction, and dispute resolution.

Description of Duties:

Assists with the maintenance of client paperwork, files, records, and documentation accurately and in compliance with standards and best practices.

Assists in coordinating client meetings, appointments, and follow-up as required. Helps prepare and distribute meeting agendas, minutes, and action items.

Acts as a point of contact for municipalities and/or members, assists with handling inquiries and resolving issues promptly, accurately, and professionally.

Contributes to the preparation of client communications, reports, and presentations as needed.

Collaborates with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to ensure municipalities and/or members receive exceptional service and support.

Collaborates closely with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to prepare various operational and activity reports. This entails the preparation of said reports in final and/or draft form and often requires the gathering of statistical or other information.

Compiles and analyzes data to identify trends, opportunities, and areas for improvement.

Assists in preparing regular and ad-hoc reports for municipalities, members, and internal stakeholders. Collaborates with the team to develop insights and recommendations based on data analysis.

Maintains knowledge of PMRS base plan documents associated with defined benefit and cash balance plans as well as a working understanding of plan-specific adoption agreements that set forth specific provisions of each pension plan under management. Understands relevant functional and legal differences among IRS qualified retirement plans eligible for local government use, the key employer fiduciary obligations and plan administration responsibilities associated with PMRS-administered pension plans, and the specific information contained in PMRS member-related statements and calculations.

Ensures compliance with regulatory requirements and internal policies related to pension administration. Assists in conducting risk assessments, audits, and compliance reviews.

Collaborates with the team to implement risk mitigation strategies and control measur
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148822 while calling.
 
Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),
 
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(Specialist: Support Specialist, Effectively Communicate, Presentation Skills, Personal Computer Support Specialist in Dauphin County, PA)
     
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