Support Administrator (Jobs in Northumberland, PA)   Requirement id 133929 Job title Administrator Job location in Northumberland, PA Skills required Tier 2 Support, Ticket Tracking Systems, Provides Documentation According To Agency Standards, Support Open Date 19-May-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: Tier 2 Support, Ticket Tracking Systems, Provides Documentation According To Agency Standards, Support Start Date : 03/07/2022 End Date : 06/30/2022 Submission Deadline : 05/20/2022 Client Info : DOC Description : Role Description: • Manage expectations at all levels: customers/end users, executive sponsors. • Ensure quality standards are followed. • Monitor the teams open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. • Act as the escalation point for high priority support issues. • Able to make recommendations on policies on system use and services. • Calls software and hardware vendors to request service regarding defective products. • Acts as a subject matter expert for one or more custom or COTS applications. • Talks to programmers to explain software errors or to recommend changes to programs. • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. • Write software and hardware evaluation and recommendations for management review. • Write or revise user-training manuals and procedures. • Develops training materials, such as exercises and visual displays. • Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. • Provides technical assistance, support, and advice to end users for hardware, software, and systems. • Provides hands-on technical assistance to business and technical users. • Investigates and resolves computer software and hardware problems of users. • Serves as a contact for level 1 support. • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. • Determines whether problem is caused by hardware, software, or system. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Experienced with a variety of call-tracking software and systems. • Reads trade magazines and engages in independent study to maintain current industry knowledge. • Follow quality standards, and displays strong customer service skills. • Able to work in a team environment. • Complete assigned tasks. • Strong communication skills; both written and spoken.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133929 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    Tier 2 Support job openings in other states Jobs List PR103427-R12004 Customer Support Analyst B. Inter -SP Create date: 13-Oct-2022 Link: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001020136520&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification form must be signed by the candidate Submission Deadline: 10/24/2022 .... (This job is for - job Jobs in FL Tampa Analyst - (in Tampa, FL)) PR55915-R4934 Job 2210 Customer Support Analyst B. Inter -SP Create date: 12-Aug-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000000996052147&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification Form must be signed by the candidate Submission Deadline: 8/23/202.... (This job is for - job Jobs in FL Tampa Analyst - (in Tampa, FL)) PR37105-R2290 Customer Support Analyst B. Intermediate -SP Create date: 22-Jul-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000000987697971&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F - Resume Self-Certification Form must be signed by the candidate. Submission Deadline: 8/5/2022.... (This job is for - job Jobs in FL Miami Analyst - (in Miami, FL)) PR22864-R197 Job 2210 Customer Support Analyst B. Inter -SP Create date: 18-Jul-2022 Bid URL: Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification Form must be signed by the candidate Submission Deadline: 7/20/2022 5 pm EST Start Date: 8/1/2022 End Date : 6/30/2023 Client: Florida Department of Transportatio.... (This job is for - job Jobs in FL Tampa Analyst - (in Tampa, FL)) Doc196807 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it6qro.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Submission Deadline: 4/26/2022 12:00 PM EST Start Date: 7/1/202.... (This job is for - job Jobs in FL Deland Analyst - (in Deland, FL))     (Administrator: Tier 2 Support, Ticket Tracking Systems, Provides Documentation According To Agency Standards, Support in Northumberland, PA)

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