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MS OFFICE 365 System Analysis Information Technology Change Process O365 Experienc
 
Requirement id 108260
Job title Analyst
Job location in Columbia, SC
Skills required Ticketing Systems, Staffing Services, Customer Service Skills, MS OFFICE 365 System Analysis Informatio
Open Date 15-Jul-2020
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Ticketing Systems, Staffing Services, Customer Service Skills, MS OFFICE 365 System Analysis Informatio

Start Date :07/20/2020

Submission Deadline :07/22/2020

Client Info : Health & Environmental Control Department

Note :

* Due to State of Emergency the selected individual(s) can work remote, but once the state of emergency is lifted the expectation is 100% onsite.

* INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)?

An interview panel will conduct one initial round of in person, video, or phone conference interviews. If no candidate is selected a second round of interviews will be conducted. Potential candidates, not initially selected, will not be disqualified until an offer is made and accepted.

* SCHEDULE INTERVIEW: How soon can you schedule an interview (date / times)?

After the closing date the top candidates will be notified of scheduled interview times.

Description :

SCOPE OF THE PROJECT:

Due to the volume of new systems being implemented to support the agencys response to COVID19, additional staff is needed to support these effort and new systems being implemented. The team will ensure systems are set up and supported following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.

This position will be a part of the team responsible for supporting these new solutions and day-to-day operations.

Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.

DAILY DUTIES / RESPONSIBILITIES:
Emphases for the Systems BA candidate will be support of newly implemented systems in Microsoft Dynamics to support COVID19 activities that include contact monitoring, testing events and registration, and other upcoming Information Technology systems. The System BA will need to learn the system capabilities and become an expert in that system to provide support, analysis, testing, problem resolution, reporting, and monitoring of that system. The candidate will work in a team environment with other Information Technology staff and Program Area system Owners to support the system and users.

Specific duties and responsibilities will include but are not limited to the following:
• Study and learn system capabilities assigned.
• Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
• Work with Program Area System Owners to learn their business functions and needs.
• Provide system user support.
• Assist staff in resolving system-related problems.
• Assist with System user account permissions and security.
• Provide and assist with system user training when onboarding new staff as well as individual training.
• Attend and provide program area support during scheduled COVID events as needed.
• Create and maintain supporting system and training documentation.
• Maintain SharePoint content associated with system collaboration sites.
• Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness.
• Monitor and Identify system data quality issues and work to improve data accuracy.
• Reviews and monitoring usage reports.
• Assist with the system software life cycle process.
• Coordinate and assist with system testing and production validation.
• Work with Program Area and IT to present key information for improvements.
• Maintain system protocols by writing and updating procedures.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Require
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 108260 while calling.
 
Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2),
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(Analyst: Ticketing Systems, Staffing Services, Customer Service Skills, MS OFFICE 365 System Analysis Informatio in Columbia, SC)
     
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