Self Starter MS Sharepoint Mapping Business Process Flow MS OFFICE 365 Analyst   Requirement id 133110 Job title Analyst Job location in Columbia, SC Skills required Business Process Improvement, Organizational Skills, Problem Solving Skills, Self Starter MS Sharepoint Mapping Busin Open Date 11-Apr-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Business Process Improvement, Organizational Skills, Problem Solving Skills, Self Starter MS Sharepoint Mapping Busin Start Date :05/01/2022 Submission Deadline: :04/18/2022 Client Info: Department of Social Services Note : * INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? * SCHEDULE INTERVIEW: HOW SOON CAN YOU SCHEDULE AN INTERVIEW (DATE / TIMES)? Description: SCOPE OF THE PROJECT: THE CFS PROJECT IS PART OF THE DEPARTMENT OF SOCIAL SERVICES (DSS) AND IS RESPONSIBLE FOR DEVELOPING, IMPLEMENTING, AND MAINTAINING A FEDERALLY-MANDATED CHILD SUPPORT ENFORCEMENT SYSTEM (CSES) THAT PROVIDES COMPREHENSIVE SUPPORT TO THE OPERATION OF SOUTH CAROLINAS CHILD SUPPORT ENFORCEMENT (CSE) PROGRAM AS WELL AS FOR IMPLEMENTATION AND SUPPORT OF THE FAMILY COURT CASE MANAGEMENT SYSTEM (FCCMS) FOR THE 46 CLERKS OF COURT. JOB PURPOSE Under limited supervision, leads the day-to-day operations of the CFS Help Desk support staff by promoting excellent customer service and effective response times, providing expert level insights into general support issues, and enforcing quality of service guidelines for dealing with users, completing services, and overall user satisfaction. As the first point of contact for 800+ SC DSS Child Support Services Division staff and County Clerk of Court staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first contact resolution. Additionally, the CFS Help Desk is responsible for supporting end user technical issues from the SC Child Support Portal, a web-based portal accessible to all custodial and non-custodial parents involved in child support cases. Currently there are 25k+ registered users of this system. DAILY DUTIES / RESPONSIBILITIES: Primary Responsibilities Supervise the CFS Help Desk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed; ensuring the staff provides timely and considerate customer service to PACSS and FCCMS end users by fielding help desk tickets and calls and resolving technical issues; training the staff on operational procedures and troubleshooting techniques; and assisting the staff in the completion of work and associated activities as needed. Evaluate documented resolutions to create Knowledge Base articles, help sheets, Job-Aids, self -service documentation, and frequently asked questions lists for end users. Administer the Help Desk system by managing user accounts, categories, automation rules, and reports. Use the ticketing system to gather and analyze metrics to benchmark the Help Desk workload/performance and identify trends in issues. Identify, track and analyze trends in issue reporting and alert relevant personnel. Research, evaluate and implement help desk improvements and modifications. Prepare various reports on operations and activities for management. Consults with management regarding systems and service delivery needs. Ensure that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protect the agency networks and applications by safeguarding systems, equipment and data. Performs other duties as required. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • 10+ years of experience in family court operations • 10+ years of experience working on child support related software project(s) • Excellent problem-solving, communication and interpersonal skills, along with patience, and a customer-friendly attitude. • Ability to identify, interpret and translate business process training for appropriate audiences • Extensive experience with Team Foundation Server (TFS), MS Office, Visio and SharePoint • Strong analytical skills • Strong ability to communicate (orally and wri   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133110 while calling.   Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2), Business Process Improvement job openings in Columbia, SC Jobs List SECURITY ARCHITECT - CONSULTANT - 10895-1 Create date: 26-Jul-2023 start date : 8/24/23 End date : 10 MONTHS from the start date. submission deadline : 8/2/2023 client info : Department of Administration Note : * INTERVIEW PROCESS (phone, video or in- person, how many rounds of i/vs, etc)? INITIAL ROUND OF PHONE INTERVIEWS WITH IN-PERSON PREFERRED BEFORE FINAL.... (This job is for - CISA PCI Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) BUSINESS ANALYST - ADVANCED-10314-1 Create date: 21-Mar-2022 Start Date :04/15/2022 Submission Deadline: :03/28/2022 Client Info: Department of Social Services Note : * INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? * SCHEDULE INTERVIEW: HOW SOON CAN YOU SCHEDULE AN INTERVIEW (DATE / TIMES)? .... (This job is for - job Jobs in SC COLUMBIA Analyst - (in Columbia, SC)) DATA ARCHITECT CONSULTANT - 9535-1 Create date: 12-Oct-2020 Start Date :11/13/2020 Submission Deadline :10/19/2020 Client Info : Department of Administration Note : * INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? Initial round of phone interviews with in-person interview preferred before final selection. * I.... (This job is for - job Jobs in SC Columbia Consultant - (in Columbia, SC)) BUSINESS ANALYST-PROJECT LEAD -9329-1 Create date: 28-May-2020 Start Date :06/22/2020 Submission Deadline :06/04/2020 Client Info : Department of Administration Note : * INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? Initial round of phone interviews with in-person interview preferred before selection. * INTERVIEW AV.... (This job is for - job Jobs in SC Columbia Analyst - (in Columbia, SC)) Enterprise Program Manager Consultant - 9020-1 Create date: 08-Oct-2019 start date:11/4/2019 submission deadline: 10/15/2019 client info : Department of Administration Note: * Initial round of phone interviews with in-person interview preferred before final selection. * This PM will oversee projects with 10-15 resources (could be more or less depending on the project). He or she.... (This job is for - job Jobs in SC Columbia Consultant - (in Columbia, SC))    Business Process Improvement job openings in other states Jobs List Certified Project Manager IV/Sr. -Rebid-130909 Create date: 22-May-2024 No of Submissions : 1 start date : 07/01/2024 End date : 06/30/2025 submission deadline : 5/24 4:00PM CST. client info : DHS Note: * Interview Process: - MS Teams with video turned on - 1-2 rounds of interview * Onsite or Remote? - Hybrid work schedul.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) VDOT PMO Project Manager PMP (701588) Create date: 10-Jan-2023 start date : 02/06/2023 End date : 06/30/2023 submission deadline : 1/13/2023 client info : VDOT Note : * Local candidates only please * Candidate MUST possess PMP certification through PMI or VITAs PM certification. No other certification qualify. * Candidate must also.... (This job is for - job Jobs in VA Richmond Manager - (in Richmond, VA)) Certified Project Manager IV/Sr. -134911-SP Create date: 06-Jun-2022 Start date :7/1/2022 End Date : 06/30/2023 Submission deadline :6/8/2022 4:00PM CST Client Info :DHS Note : * Interview Process: - MS Teams with video turned on - 1-2 rounds of interview * Onsite or Remote? - Hybrid work schedule, must be onsite at least 2 days.... (This job is for - Jobs in WI Madison Manager - (in Madison, WI)) Certified Project Manager IV/Sr. - 103293 - SP Create date: 21-Apr-2022 start date:5/23/2022 End date:At least 1 Years from projected start date submission deadline:4/28/2022 5:00PM CST. client info : DHS Note: * Interview Process: MS Teams with video turned on 1-2 rounds of interview - Hybrid work schedule, must be onsite at least 2 .... (This job is for - Jobs in WI Madison Manager - (in Madison, WI)) Business Analyst - Level 3 - BA-SWS001 Create date: 04-Feb-2022 start date:2/21/2022 End date:08/22/2022 submission deadline:02/08/2022 client info : CT DSS Description: Technical business analyst to work with Department of Social Services staff on a short term project a case management system using Salesforce..... (This job is for - job Jobs in CT Hartford Analyst - (in Hartford, CT))     (Analyst: Business Process Improvement, Organizational Skills, Problem Solving Skills, Self Starter MS Sharepoint Mapping Busin in Columbia, SC)

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