Written Communication Skills MS Office MS OFFICE 365 Analyst (Jobs in COLUMBIA,   Requirement id 149406 Job title Analyst Job location in Columbia, SC Skills required Problem Solving Skills, Valid Driver’S License, Verbal Communication, Written Communication Skills MS Office M Open Date 10-Sep-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Problem Solving Skills, Valid Driver’S License, Verbal Communication, Written Communication Skills MS Office M Candidate Submission Limit Per Supplier : 2 Start date : 9/30/2024 Submission deadline : 9/17/2024 Client Info : Department of Social Services Note : * INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? Description : ------------------------------------------------------ THE CFS PROJECT IS PART OF THE DEPARTMENT OF SOCIAL SERVICES (DSS) AND IS RESPONSIBLE FOR DEVELOPING, IMPLEMENTING, AND MAINTAINING A FEDERALLY-MANDATED CHILD SUPPORT ENFORCEMENT SYSTEM (CSES) THAT PROVIDES COMPREHENSIVE SUPPORT TO THE OPERATION OF SOUTH CAROLINAS CHILD SUPPORT ENFORCEMENT (CSE) PROGRAM AS WELL AS FOR IMPLEMENTATION AND SUPPORT OF THE FAMILY COURT CASE MANAGEMENT SYSTEM (FCCMS) FOR THE 46 CLERKS OF COURT. JOB PURPOSE As the first point of contact for 800+ SC DSS Child Support Services Division staff and County Clerk of Court staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first contact resolution. Additionally, the CFS Help Desk is responsible for supporting end user technical issues from the SC Child Support Portal, a web-based portal accessible to all custodial and non-custodial parents involved in child support cases. Currently there are 60k+ registered users of this system. The Help Desk Analyst provides support for incident resolution and requests for the CFS Help Desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests. The Help Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and engaging with additional support staff. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner with staff from the PACSS and FCCMS project teams. The Help Desk Analyst also supports the Employment Service Unit (ESU) by analyzing and updating employer data in PACSS. This will require coordinating with the ESU team, project team and employers regarding system functionality and necessary measures for maintaining quality employer data. DAILY DUTIES / RESPONSIBILITIES: Primary Responsibilities Reviews employer data reports provided by business analysts, ESU team and updates the data to meet project goals. May need to contact employers to confirm various employer data elements. Monitor employer data regularly and advise project business analysts and ESU team of the updates needed to maintain clean employer database. Secondary Responsibilities Addresses and resolves incidents and requests; logs and/or updates all incidents and requests; engages other service desk resources, job aids, newsletter articles or appropriate PACSS or FCCMS Project Team resources to resolve incidents that are beyond the scope of their ability or responsibility. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Documents resolutions and updates self-help and staff knowledge bases. Evaluates documented resolutions to create Knowledge Base articles, help sheets, Job-Aids, self -service documentation, and frequently asked questions lists for end users. Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protect the agency networks and applications by safeguarding systems, equipment and data. Performs other duties as required. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • Excellent problem-solving, communication and interpersonal skills, along with patience, and a customer-friendly attitude. • Ability   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149406 while calling.   Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2), Problem Solving Skills job openings in Columbia, SC Jobs List SOFTWARE ARCHITECT - CONSULTANT - 11376-1 Create date: 17-Sep-2024 No of Submissions : 2 Start date : 10/19/2024 Submission deadline : 9/25/2024 Client Info : Department of Health and Human Services Note: Q) INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? A) Telephone interview conducted by project staff. A video confer.... 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(This job is for - job Jobs in SC COLUMBIA Analyst - (in Columbia, SC)) QUALITY ASSURANCE TESTER / ENGINEER - 11128-1 Create date: 13-Feb-2024 Start date : MARCH 2, 2024 Submission deadline : 2/20/2024 Client Info : Department of Health and Human Services Note : Q) INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? A) Preferred in-person; Phone/WebEx accepted. Description : -------------------.... (This job is for - job Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) Business Analyst - Consultant - 11056-1 Create date: 20-Dec-2023 Start date : 19 JANUARY 2024 Submission deadline : 12/27/2023 Client Info : Department of Revenue Note : * INTERVIEW PROCESS 1, 2, possibly 3 interviews via phone and/or video. Local candidates may interviewed in-person * INTERVIEW AVAILABILITY: How soon can you schedule an interv.... (This job is for - job Jobs in SC Columbia Analyst - (in Columbia, SC))    Problem Solving Skills job openings in other states Jobs List Security Analyst II - 137418 Create date: 19-Nov-2024 No of Submissions : 1 Start date : 12/02/2024 End Date : 06/30/2025 Submission deadline : 11/21/2024 4:00:00 PM Client Info : DOC Note: * Interview Process: Teams Call with Video * Duration: 6/30/25 with 2 years with renewals * Remote/Onsite? Candidate MUST b.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Travel RN - 63634 Create date: 13-Nov-2024 No of Submissions : 3 Start date : 12/04/2024 End Date : 03/08/2025 Submission deadline : 11/18/2024 Client Info : TN TDOC Note: * Position Location : On Site * Lowest Current Proposal : USD 85.00 * Bill Rate : USD 90.00 Per Hour Description : <.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) NC Fast Child Welfare Readiness Liaison (750940) Create date: 08-Nov-2024 No of Submissions : 1 Start date : 12/02/2024 End Date : 12/01/2025 Submission deadline : 11/14/2024 Client Info : NCDHHS-NCFAST Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid Description : IMPORTANT NOTE: Extensi.... (This job is for - Stakeholders Jobs in NC Durham Consultant - (in Durham, NC)) Travel RN - 63563 Create date: 25-Oct-2024 No of Submissions : 2 Start date : 11/20/2024 End Date : 02/08/2025 Submission deadline : 11/01/2024 Client Info : TN TDOC Note: * Position Location : On Site Description : Day Shift HEALTH CENTER Work Activities .... 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(This job is for - Ca Idms IDMS Jobs in SC SENECA Consultant - (in SENECA, SC)) PROJECT MANAGER-PROJECT LEAD-10666-1 Create date: 07-Dec-2022 Start date :1/9/2023 Submission deadline :12/14/2022 Client Info :Clemson University Note : Q) INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? A) Phone interviews will be conducted. Face-to-face interviews will be conducted with a short-list of candidate.... (This job is for - job Jobs in SC SENECA Manager - (in SENECA, SC)) IT HEALTHCARE DEVELOPMENT TOOLS ADMINISTRATOR - 10399-1 Create date: 03-Jun-2022 start date:6/23/2022 submission deadline:6/8/2022 client info : Clemson University Note: * INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? * Phone interviews will be conducted. Anticipate one round of interviews. .... 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(This job is for - job Jobs in SC GREENVILLE Manager - (in Greenville, SC)) (Analyst: Problem Solving Skills, Valid Driver’S License, Verbal Communication, Written Communication Skills MS Office M in Columbia, SC)

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