Verbal Communication Problem Solving Written Communication Skills Business Functio   Requirement id 106996 Job title Analyst Job location in Columbia, SC Skills required Business Process Improvement, Interpersonal Sills, Multi Tasking Skills, Verbal Communication Problem Solving Wri Open Date 28-May-2020 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Business Process Improvement, Interpersonal Sills, Multi Tasking Skills, Verbal Communication Problem Solving Wri Start Date :06/22/2020 Submission Deadline :06/04/2020 Client Info : Department of Administration Note : * INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? Initial round of phone interviews with in-person interview preferred before selection. * INTERVIEW AVAILABILITY: How soon can you schedule an interview (date / times)? IMMEDIATELY Description : DAILY DUTIES / RESPONSIBILITIES: THIS ROLE WILL INCLUDE, BUT IS NOT LIMITED TO: • ASSISTING OTHER MANAGEMENT TEAM MEMBERS IN IDENTIFYING TRENDS AND ESTABLISHING CALL CENTER GOALS. • HELPING ENSURE THAT STAFF MEMBERS ARE ACHIEVING DESIRED SERVICE LEVELS AND RECOMMENDING CORRECTIVE ACTION, AS NEEDED. • PREPARING REPORTS AND ANALYZING CALL CENTER DATA TO IMPROVE PROCESSES, ENSURE RESOURCES ARE PROPERLY ALLOCATED, AND MAXIMIZE EFFICIENCY. • CONSULTS WITH AGENCY TO FULLY UNDERSTAND THE GOALS OF THE IVR SYSTEM. • CONDUCTS INTERNAL SYSTEM TESTS, MEASURING THE SYSTEMS ABILITY TO QUICKLY AND ACCURATELY MANAGE DIFFERENT SCENARIOS OF VARYING COMPLEXITY. • PLANS AND PREPARES FLOWCHARTS AND OTHER VISUAL AIDS TO DEMONSTRATE CALL HANDLING AND ORGANIZATION, PROVIDING MAXIMUM INFORMATION RESOURCES IN THE SHORTEST POSSIBLE CALL TIME. • REPEATS THE TESTING PROCEDURE AS NEEDED AND IMPLEMENTS MODIFICATIONS. • PERIODICALLY REVIEWS THE IVR SYSTEM TO DETERMINE WHETHER USER NEEDS HAVE CHANGED AND WHETHER FURTHER ENHANCEMENTS OR MODIFICATIONS ARE NECESSARY. • MAINTAINS CURRENT KNOWLEDGE OF TECHNOLOGICAL DEVELOPMENTS IN THE IVR FIELD. • PERFORMS OTHER RELATED DUTIES AS ASSIGNED. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • ABILITY TO MULTITASK AND REMAIN CALM UNDER PRESSURE, ESPECIALLY DURING PEAK HOURS OR INTENSE SITUATIONS. • EXCEPTIONAL INTERPERSONAL, CUSTOMER SERVICE, PROBLEM-SOLVING, VERBAL AND WRITTEN COMMUNICATION, AND CONFLICT RESOLUTION SKILLS. • PROFICIENCY WITH NECESSARY TECHNOLOGY, INCLUDING COMPUTERS, SOFTWARE APPLICATIONS, PHONE SYSTEMS, ETC. • PROFICIENT WITH MICROSOFT OFFICE SUITE OR RELATED SOFTWARE NEEDED TO CREATE REPORTS, FLOWCHARTS, AND TECHNICAL LOGS. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): • EXPERIENCE WITH AWS CONNECT • EXPERIENCE WITH SALESFORCE CASE MANAGEMENT • ADVANCED UNDERSTANDING OF IVR TECHNOLOGY AND RELATED TELECOMMUNICATIONS DEVICES, NETWORKS, SOFTWARE, AND SYSTEMS. • ABILITY TO LEAD TEAM-BASED PROJECTS. REQUIRED EDUCATION/CERTIFICATIONS: • BACHELORS DEGREE OR SIMILAR TELECOMMUNICATIONS SPECIALTY REQUIRED. • AT LEAST THREE YEARS OF EXPERIENCE IN CALL MANAGEMENT SYSTEMS AND VOICE APPLICATION DESIGN REQUIRED.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 106996 while calling.   Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2), Business Process Improvement job openings in Columbia, SC Jobs List SECURITY ARCHITECT - CONSULTANT - 10895-1 Create date: 26-Jul-2023 start date : 8/24/23 End date : 10 MONTHS from the start date. submission deadline : 8/2/2023 client info : Department of Administration Note : * INTERVIEW PROCESS (phone, video or in- person, how many rounds of i/vs, etc)? INITIAL ROUND OF PHONE INTERVIEWS WITH IN-PERSON PREFERRED BEFORE FINAL.... (This job is for - CISA PCI Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) BUSINESS ANALYST - ADVANCED - 10344-1 Create date: 11-Apr-2022 Start Date :05/01/2022 Submission Deadline: :04/18/2022 Client Info: Department of Social Services Note : * INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? * SCHEDULE INTERVIEW: HOW SOON CAN YOU SCHEDULE AN INTERVIEW (DATE / TIMES)? .... (This job is for - job Jobs in SC COLUMBIA Analyst - (in Columbia, SC)) BUSINESS ANALYST - ADVANCED-10314-1 Create date: 21-Mar-2022 Start Date :04/15/2022 Submission Deadline: :03/28/2022 Client Info: Department of Social Services Note : * INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? * SCHEDULE INTERVIEW: HOW SOON CAN YOU SCHEDULE AN INTERVIEW (DATE / TIMES)? .... (This job is for - job Jobs in SC COLUMBIA Analyst - (in Columbia, SC)) DATA ARCHITECT CONSULTANT - 9535-1 Create date: 12-Oct-2020 Start Date :11/13/2020 Submission Deadline :10/19/2020 Client Info : Department of Administration Note : * INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)? Initial round of phone interviews with in-person interview preferred before final selection. * I.... (This job is for - job Jobs in SC Columbia Consultant - (in Columbia, SC)) Enterprise Program Manager Consultant - 9020-1 Create date: 08-Oct-2019 start date:11/4/2019 submission deadline: 10/15/2019 client info : Department of Administration Note: * Initial round of phone interviews with in-person interview preferred before final selection. * This PM will oversee projects with 10-15 resources (could be more or less depending on the project). He or she.... (This job is for - job Jobs in SC Columbia Consultant - (in Columbia, SC))    Business Process Improvement job openings in other states Jobs List Certified Project Manager IV/Sr. -Rebid-130909 Create date: 22-May-2024 No of Submissions : 1 start date : 07/01/2024 End date : 06/30/2025 submission deadline : 5/24 4:00PM CST. client info : DHS Note: * Interview Process: - MS Teams with video turned on - 1-2 rounds of interview * Onsite or Remote? - Hybrid work schedul.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) VDOT PMO Project Manager PMP (701588) Create date: 10-Jan-2023 start date : 02/06/2023 End date : 06/30/2023 submission deadline : 1/13/2023 client info : VDOT Note : * Local candidates only please * Candidate MUST possess PMP certification through PMI or VITAs PM certification. No other certification qualify. * Candidate must also.... (This job is for - job Jobs in VA Richmond Manager - (in Richmond, VA)) Certified Project Manager IV/Sr. -134911-SP Create date: 06-Jun-2022 Start date :7/1/2022 End Date : 06/30/2023 Submission deadline :6/8/2022 4:00PM CST Client Info :DHS Note : * Interview Process: - MS Teams with video turned on - 1-2 rounds of interview * Onsite or Remote? - Hybrid work schedule, must be onsite at least 2 days.... (This job is for - Jobs in WI Madison Manager - (in Madison, WI)) Certified Project Manager IV/Sr. - 103293 - SP Create date: 21-Apr-2022 start date:5/23/2022 End date:At least 1 Years from projected start date submission deadline:4/28/2022 5:00PM CST. client info : DHS Note: * Interview Process: MS Teams with video turned on 1-2 rounds of interview - Hybrid work schedule, must be onsite at least 2 .... (This job is for - Jobs in WI Madison Manager - (in Madison, WI)) Business Analyst - Level 3 - BA-SWS001 Create date: 04-Feb-2022 start date:2/21/2022 End date:08/22/2022 submission deadline:02/08/2022 client info : CT DSS Description: Technical business analyst to work with Department of Social Services staff on a short term project a case management system using Salesforce..... (This job is for - job Jobs in CT Hartford Analyst - (in Hartford, CT))     (Analyst: Business Process Improvement, Interpersonal Sills, Multi Tasking Skills, Verbal Communication Problem Solving Wri in Columbia, SC)

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