Specialist (Jobs in ROCK HILL, SC)   Requirement id 66249 Job title Specialist Job location in ROCK HILL, SC Skills required IT Services, Trouble Shooting PC, Network Operator, Open Date 14-Dec-2017 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: IT Services, Trouble Shooting PC, Network Operator, Start date : 01/02/2018 Deadline : 12/21/2017 Client : York Technical College Description : SCOPE OF THE PROJECT: This position will provide support for our student facing phone-in Helpdesk at York Technical College. This helpdesk also provides in-person walk-in assistance for our students. The position will require the candidate to work on campus in our Helpdesk Office. DAILY DUTIES / RESPONSIBILITIES: SPECIFIC DUTIES 1. Resolve in-person or by phone any students, faculty, or staff requiring technical support related to IT services and equipment. Enter tickets into the Yorktech Helpdesk ticketing system for each instance of support. Escalate calls and contact the next tier technician when a customer is in need of immediate resolution. Ensure all tickets entered in the Helpdesk are correctly categorized in the ticketing system. 2. Provide monthly reporting of Helpdesk tickets, encryption compliance, patch deployment metering, and other metrics as needed. 3. Continuously improves the Helpdesk website to meet the needs of the customers. Propose ways reduce defects and in-turn, calls to the Helpdesk. 4. Processes user account adds changes, and deletions. 5. Performs other duties as required. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): -Strong customer service skills, -working knowledge of PC technologies including MS Windows 7 and 10, and basic PC troubleshooting. -Excellent communication skills, both oral and written are required. -Ability to help faculty, staff, and students in person, by phone, or by chat. -Ability to be detail oriented and able to follow defined processes. –-Ability to work a flexible schedule PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): -SKILLED IN REPORTING METRICS -ACTIVE DIRECTORY EXPERIENCE -DETAIL ORIENTED -PROACTIVE IN IDENTIFYING WAYS TO IMPROVE PROCESSES. REQUIRED EDUCATION/CERTIFICATIONS: ASSOCIATE DEGREE IN IT AND 2 YEARS RELATED WORK EXPERIENCE IN A TECHNICAL CALL CENTER OR HELPDESK POSITION. PREFERRED EDUCATION/CERTIFICATIONS: ASSOCIATE DEGREE AND 5 YEARS EXPERIENCE WORKING IN A CALL CENTER/HELPDESK POSITION. HELPDESK INSTITUTE CERTIFICATIONS.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 66249 while calling.   Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2), IT Services job openings in ROCK HILL, SC Jobs List COMPUTER OPERATOR - 7898-1 Create date: 08-Feb-2018 Start date : 03/01/2018 Deadline : 02/15/2018 Client : York Technical College Description : SPECIFIC DUTIES 1. Resolve in-person or by phone any students, faculty, or staff requiring technical support related to IT services and equipment. Enter tickets into the Yorktech Helpdesk ticketing system for each i.... (This job is for - Troubleshoot Jobs in SC ROCKHILL Developer - (in ROCK HILL, SC))    IT Services job openings in other states Jobs List NCDIT - Technical Specialist- Mid Level (751298) Create date: 18-Nov-2024 No of Submissions : 2 Start date : 11/01/2024 End Date : 05/30/2025 Submission deadline : 11/20/2024 Client Info : NCDIT Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Service Level Manager We are seeking an .... (This job is for - SLA Jobs in NC Raleigh Specialist - (in Raleigh, NC)) DOT - Help Desk Analyst 1/HDA1 (748148) Create date: 30-Sep-2024 No of Submissions : 2 start date :11/04/2024 End date :06/30/2025 submission deadline : 10/03/2024 client info : DOT Note: * Help Desk Analyst (HDA1) * 100% On-site * OST AM: Gary Koppenhaver - gkoppenhaver@ostglobal.com .... 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(This job is for - job Jobs in ND Bismarck Consultant - (in Bismarck, ND)) RFPGHID202322233 Inspection Software Replacement -NSPO Create date: 03-Apr-2023 Bid URL: https://solutions.sciquest.com/apps/Router/SourcingResponseReviewSubmit?ResponseId=2940991&tmstmp=1680030067730 Note: Email Submission Submission Deadline: 4/11/2023 3:00 PM MDT Start Date: 5/1/2023 End Date: 4/30/2023 Client: Granger-Hunter Improvement Distric Description: The Dis.... (This job is for - Software Implementation Jobs in UT WestValleyCity Consultant - (in West Valley City, UT))     (Specialist: IT Services, Trouble Shooting PC, Network Operator, in ROCK HILL, SC)

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