Team Work Customer Service Analyst (Jobs in Nashville, TN)   Requirement id 149278 Job title Analyst Job location in Nashville, TN Skills required Problem Solving Skills, Computer Skills Knowledge, Writing Skills, Team Work Customer Service Open Date 04-Sep-2024 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Problem Solving Skills, Computer Skills Knowledge, Writing Skills, Team Work Customer Service No of Submissions : Start date : 10/01/2024 End Date : 03/30/2025 Submission deadline : 09/16/2024 Client Info : TN DOH Note: * Position Location : On Site Description : Under general supervision, is responsible for regulatory boards administrative work of average difficulty; and performs related work as required. This is a short-term position and is non-renewable. Distinguishing Features: An employee in this class handles moderately complex activities for a regulatory board necessary for the execution of statutes and mandates licensing processes. 1. Reviews licensure/application, permits, and certifications for status, completeness, accuracy, and eligibility requirements based on policy, procedures, and law. 2. Makes a recommendation to accept or reject the application in accordance with pertinent laws, rules, and regulations, and forwards recommendation to consultant for approval. 3. Makes determinations on requests for reciprocity and renewal, per policy, procedures, and law. 4. Evaluates licensing certificates, registration, or other statements of authority for completeness, accuracy, and eligibility requirements. 5. Ensure that licenses and reports are completed accurately. 6. Ensures mandates and pronouncements are implemented as assigned. Making Decisions and Solving Problems: Issues licenses, certificates, registration, or other statements of authority to practice in an occupation or profession. Resolves problems according to board policy and procedures. Processing Information: Matches payments made to cashiers office with appropriate licensees record. May process expenditure reports. Interacting With Computers: Enters and/or revises data from multiple sources into data base. May post or adjust payments on licensees record in computer. Utilizes appropriate computer programs to accomplish administrative activities. Documenting/Recording Information: Maintains and processes license payment records and accounts for fees to include refunds and returned checks. Prepares reports for submission to the board. Maintains license payment records. Coordinates the collection and preparation of reports. Communicating with Persons Outside Organization: Handles complaints and explains policies, procedures, and laws to applicants, members of the public, board and commission members, operating departments, and other entities. Responds to applicant inquiries about licenses. Supplies requested information, records, or reports. Provides information to other states or professional organizations surveying for information such as number of licensees or the cost of a license. May notify applicants of passing or failing examination scores. May ensure that applicants are notified of passage or failure. Getting Information: Examines the status of the applicant/licensee from established computer databases. Scheduling Work and Activities: Coordinates meetings for pertinent board or commissions. Coordinates the scheduling applicant interviews. Ensures the notification of the date, time, and place of the applicants interviews. Notifies applicant of date, time, and place of interview. Prepares the meeting facility. Communicating with Supervisors, Peers, or Subordinates: Relates findings to appropriate personnel (e.g., supervisor, director, or attorney) of the status of the case. Discusses critical deviations from standard policies and procedures with a supervisor. Discusses issues concerning the preparation of reports with supervisor. Collects expenditure reports. May collect reports from inspectors, investigators, and auditors. Monitor Processes, Materials, or Surroundings: May monitor or review   Call 502-379-4456 Ext 100 for more details. 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