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Report Design Consultant
(Jobs in Nashville, TN)
 
Requirement id 111016
Job title Consultant
Job location in Nashville, TN
Skills required Service Now Expertise, Life Cycle, Performance Reporting, Report Design
Open Date 22-Oct-2020
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Service Now Expertise, Life Cycle, Performance Reporting, Report Design

start date:11/9/2020

submission deadline: Monday, November 2, 2020 by 2pm CST


client info : Human Services


Description:

Scope of Work & Deliverables
In Scope

Items included for Human Resources

• Service Nows HR Service Delivery Enterprise solution

• Case & Knowledge Management

• Employee Service Center including integration with Knowledge Base article content and in-scope Case Management case submissions/service requests

• On boarding & Transitions functionality

• Performance Analytics reports

• Life Cycle Event

• Virtual Agent

Items included for Legal

• The partner will need to conduct a discovery workshop to identify and refine the legal outcomes desired into a set of configuration stories for implementation based on out-of-the-box functionality

These include, but are not limited to:

o Identification of legal practice areas

o Defining the legal practice hierarchy and linking to assignment groups (role based security)

o Defining extra legal intake forms (as needed) to meet the customer requirements

o Legal Matter Management

o Report creation and dashboards

o Configure and define workflows as needed to meet customer requirements

o Integration between SNOW and Outlook or alternative solution

o Legal Knowledge

o Contract Life Cycle Management

o Virtual Agent Configuration for Legal
Managed Service Provider

Request for Project Services Template


General Requirements

The vendor should be a Service Now Elite Partner and must assign resources with Service Now Paris release experience as it relates to the Legal application. It will also be mandatory that the vendor have knowledge and understanding of the TDHS Service Now environment and applications

At the completion of the project, it is expected that the system delivered will be a production functioning system according to requirements provided and can be rolled out to both internal and external clients. All user stories and requirements will be met at production roll out

Deliverables

• Kick-off briefing
• Project Plan
• User Stories
• Etc.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 111016 while calling.
 
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(Consultant: Service Now Expertise, Life Cycle, Performance Reporting, Report Design in Nashville, TN)
     
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