Problem Solving Skills XML Java TOMCAT Splunk Microsoft Word And Excel TechLead   Requirement id 43867 Job title Tech Lead Job location in Austin, TX Skills required Techinical Support, Customer Relationship Management Program, Critical Thinking, Problem Solving Skills XML Java TOMCAT S Open Date 06-Mar-2015 Close Date Job type Contract to Hire Duration 1 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Tech Lead: Techinical Support, Customer Relationship Management Program, Critical Thinking, Problem Solving Skills XML Java TOMCAT S ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Description: The Customer Service Representative acts as the first point of contact for Fiserv Electronic Document Deliverys clients, customers, and affiliates. The successful candidate will promote and maintain world class customer relations with every interaction. The Customer Service Representative will use creativity and ingenuity while professionally responding to customer inquiries through phone or email within agreed upon service levels. Essential Job Responsibilities: * Use a case tracking system to track information, cases/ tickets, questions and answers for every client-driven request. * Prioritize, schedule, and manage case loads of varying quantity for clients. * Investigate issues with a focus on Level 1 support and first call resolution. * Utilize all available tools and techniques to resolve requests without escalation whenever possible. * Perform the necessary level of investigation using a focused method of troubleshooting and information gathering in order to provide the necessary information and communicate with various subject matter experts for timely issue resolution. * Act as a liaison between level 2 support associates as well as other subject matter experts and the client. Track and report key performance metrics related to support requests and solution quality. * Active participation in the testing/validating change control events, application releases, and/or patch release during off shift change control windows or as necessary to resolve a client impacting issue. * Communication: Written and verbal communication skills are paramount to the successful execution of this position. An above average communication skill set is required. * Teamwork: This position will work closely with team members as well as with various subject matter experts throughout the organization. The demonstrated ability to work effectively with people of varying backgrounds and skill levels is required in order to be successful in this environment. * Problem solving: The natural desire and proven ability to identify, assess, and solve problems in both a proactive and reactive manner is required. * Self-Management: This position requires the ability to work with little or no management oversight or supervision. The varying volumes of incoming requests associated with this position require time management skills as well as the ability to manage multiple tasks at once. * Planning and organizing many requests will span days, weeks, and months. The position will demand the ability to facilitate/coordinate project plans, deliverables, and deadlines. * Learning: The position, being technical in nature, is inherently dynamic and evolves at a fast pace. The position will require the ability to quickly learn new technologies and methodologies regularly. An aptitude for reading, researching, and anticipating new technologies in order to maintain a position of expertise and industry leading standards is required. * Performs other duties as required. The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications: Education: Bachelors degree in business or related field Substitute education for equivalent professional work experience Job Related Experience: * Minimum two years of experience in related customer facing technology field * Contact center or technical support experience * Customer relationship management   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 43867 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1), Techinical Support job openings in Austin, TX Jobs List ITSAC 304138027R1 IT Contract Manager 2 -SP Create date: 31-Oct-2023 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a588z0000007f1MAAQ/304138027r1 Note: Online Submission Note: Total estimated hours per Candidate shall not exceed 1500 hours Note: RTR form must be signed by the candidate Note: This is a rebid of 304138027 and 304138027R. Do NOT resubmit candidates.... (This job is for - job Jobs in TX Austin Manager - (in Austin, TX)) Enterprise Architect 1 - 30718 Create date: 04-Jan-2018 Client Info : TX Comptroller of Public Accounts Note: TX Comptroller of Public Accounts DESCRIPTION OF SERVICES The Texas Comptroller of Public Accounts (CPA) requires the services of one (1) Enterprise Architect, hereafter referred to as Worker(s), who meet the general qualifications of ITSAC En.... (This job is for - job Jobs in TX Austin Architect - (in Austin, TX))    Techinical Support job openings in other states Jobs List DECAL Help Desk Support Specialist 1 (742316) Create date: 19-Jul-2024 No of Submissions :2 Start date :8/19/2024 End Date :08/01/2025 Submission deadline :07/24/2024 Client Info :DECAL-IT Note: * Onsite * Agency Interview Type:In Person Only Description : Key Responsibilities: - Triage and Manage Incident.... (This job is for - Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Technical Support - 62787 Create date: 12-Jun-2024 No of submissions : 2 Start date :06/24/2024 End date :07/12/2024 Submission deadline : 06/18/2024 Client info : ATL - AIM General Note: * Position Location : On Site Description : A Desktop Support Technician p.... (This job is for - job Jobs in GA TrinityAve Consultant - (in Trinity Ave, GA)) Project Manager I - 125419 Create date: 14-Dec-2023 Start date : 01/02/2024 End Date : 06/30/2024 Submission deadline : 12/15/23 4:00PM CST. Client Info : ETF Note : * Interview Process: Rebid, N/A * Duration: 6/30/2024, likely to extend * Onsite or Remote? Candidates must be CURRENT WI residents, no relocation allowed. This role .... (This job is for - Project Manager Jobs in WI Madison Manager - (in Madison, WI)) IA-OCIO-SA2-SOC Analyst 1 (715305) Create date: 21-Jul-2023 Remote Start date :08/14/2023 End Date :08/16/2024 Submission deadline :7/25/2023 Client Info :OCIO: Office of the Chief Information Officer Description : ------------------------------------------------------ This position supports the State of Iowas Office of the Chief Informa.... (This job is for - IDS Jobs in IA DesMoines Analyst - (in Des Moines, IA)) DOT - CADD/GIS Administrator 2/CGA2 (709000) Create date: 17-Apr-2023 start date :05/22/2023 End date :06/30/2023 submission deadline : 04/20/2023 client info : DOT Description : ------------------------------------------- The candidate will be supporting The Ohio Department of Transportations Division of Planning, Of.... (This job is for - job Jobs in OH Columbus Administrator - (in Columbus, OH))    Techinical Support job openings in TX Jobs List US-Technology Consultant I - J-11-153-683 Create date: 25-Aug-2016 Start Date : 10/03/2016 End Date : 03/31/2017 Submitted Deadline: 08/31/2016 Description : Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers busines.... (This job is for - HP Jobs in TX HOUSTON Consultant - (in Houston, TX)) (Tech Lead: Techinical Support, Customer Relationship Management Program, Critical Thinking, Problem Solving Skills XML Java TOMCAT S in Austin, TX)

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