outlook Word And Excel TDMS Telecommunications Administrator (Jobs in Dallas, T   Requirement id 43649 Job title Administrator Job location in Dallas, TX Skills required Computer Science, Systems Administration, System Engineering, outlook Word And Excel TDMS Telecommunic Open Date 27-Feb-2015 Close Date Job type Contract to Hire Duration 3 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Administrator: Computer Science, Systems Administration, System Engineering, outlook Word And Excel TDMS Telecommunic ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Genesys Support Tech – Successful candidate will be able to help the Genesys experts with their day to day activities within the Biller Solutions Operations Delivery department at Fiserv. Candidate will be responsible for diagnosis, consultation, and repair of IVR issues. He or she will be a broad knowledge in Genesys CTI, SIP/VoIP phones, call recording and desktop applications. The ideal candidate should have a strong IT background with a broad knowledge of Genesys Telecom experience, be personable and enjoy working directly with end-users, and have a track record of resolving complex technical issues under tight deadlines in a production environment. Essential Duties and Responsibilities * Support and maintenance of Genesys 7.x/8.1 framework (including GVP). Troubleshooting end-to-end call flow * Understanding the strategies for the IVR and the ability to make changes based on Business requirements * Creation and maintenance of Real-time and Historical reports * Performing regular health checks and monitoring of all environments * Providing regular on-call support of the IVR environment as required * Understanding technical problems and solutions in relation to the current environment * Leveraging both telephony solutions and business process improvements * Maintaining documentation * New call application deployment and testing * Routine server maintenance * Log file retrieval * Database monitoring * Mentoring Responsibilities include, but are not limited to, the following: * Resolve issues that impact the team and overall business objectives * Assist IT Management with the preparation and administration of business plans and metrics * Provide technical leadership and direction as it relates to architecture, design and implementation of applications * Responsible for installing, configuring, and maintaining software for Genesys IVR applications * Proactively monitors and tunes the system to achieve optimum performance levels * Create SDLC documentation and ensure alignment to overall SDLC and Change Management processes Qualifications and experience: Essential: * Bachelors degree from an accredited college or university in Computer Science, MIS, or a related field required * 2-3 years increasingly responsible systems and administration design and support experience required * Ability to convert project requirements into logical sequence of tasks through delivery of the successful project * Experience with multi-site configurations in system engineering and administration role preferred * Intermediate knowledge of Outlook, Word, Excel and Visio required * In-depth knowledge of TDM and VoIP audio and videoconferencing environments * Security Management/Compliance * 2-5 years of overall experience in telecommunications, IVR development (Genesys Studio and Composer), CTI products and Call Center Technology. * Experience with the Genesys suite of products in the installation, configuration, integration, troubleshooting, Inbound, Outbound, Routing and Historical reporting (CCA, CCPulse+) for traditional telephony (v7) as well as SIP based (v8) environments, VHT, GVP 8.1. * Also experienced with Call Center Technology, PBX and MSL Switches in conjunction with Genesys Suite of Products. * Experienced with VXML tools required, Voice Objects experience preferred. * Experienced in all phases of project life-cycle development, from gathering business requirements and coding to client delivery and providing support with proven ability to   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 43649 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1), Computer Science job openings in Dallas, TX Jobs List Engineer, Sr Software - 34771 Create date: 17-May-2018 Job Description : Qualifications: Bachelors degree (BA/BS) in a related field such as information systems, mathematics, or computer science or equivalent work experience. Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience .... 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(This job is for - job Jobs in TX Benbrook Developer - (in Benbrook, TX)) Network/Software Engineer - Dallas - 58417 Create date: 27-Jan-2020 Job Description : Minimum Qualifications - Education & Prior Job Experience * Bachelors degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training * 7+ years of experience in a highly technical professional environ.... (This job is for - job Jobs in TX FortWorth Engineer - (in Fort Worth, TX)) Quality Assurance Automation Engineer - 54689 Create date: 24-Oct-2019 Candidate must be our W2 Employee Job Description : Summary: o Develop and execute software test plans in order to identify software problems and their causes. This position will work closely with Developers to develop and automate scripts and frameworks for testing Web applications and APIs. o Bachelors degree in computer.... (This job is for - job Jobs in TX Benbrook Engineer - (in Benbrook, TX)) (Administrator: Computer Science, Systems Administration, System Engineering, outlook Word And Excel TDMS Telecommunic in Dallas, TX)

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