Developer (Jobs in IRVING, TX)   Requirement id 9301 Job title Developer Job location in Irving, TX Skills required CIC Telephony Systems Administration, Interactive Intelligence, Windows Server, Open Date 29-Mar-2012 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: CIC Telephony Systems Administration, Interactive Intelligence, Windows Server, [Note: Dead line: 4-03-2012] [Note : Start Date : 04-16-2012 End Date : 07-16-2012] Description: JOB SUMMARY: Provide 24x7x365 Call Center technology support which utilizes CIC Telephony and GMT Workforce Management Systems to ensure maximum uptime and business partner service level agreements are met. Monitor support queues & server system metrics for outages and/or performance concerns. This position also requires working with business partners to gather requirements for both major and minor system changes/enhancements and migration of these enhancements into test and production environments. In addition, typical duties include system maintenance including documentation, standard operating procedures and vendor patches that must be maintained in order to ensure server system integrity. In addition to the above, applicants for this position will be part of a 2 person technical support team supporting over 300 call center end business users in 3 call center locations. % JOB DUTIES AND RESPONSIBILITIES: Essential Function 5% Write code Queries Extracts Report construction Data interfaces Calculations 5% Promote/Test code Install/migrate to test Unit functionality Regression Stress/capacity/performance testing 70% Support Problem determination Root cause analysis Application of change to resolve issue 5% Architecture Ensure platform stability through input to development resources. 10% Write documentation FAQ documents Test plans Training manuals 5% Training Cross training end users. JOB REQUIREMENTS: KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTIC 5 Years Minimum of CIC Telephony Systems Administration, including senior level knowledge of handlers, call routing, call queueing, line management, capacity analysis, blended and outbound dialer, campaigns, unified messaging and recorder. 2.x core certified from Interactive Intelligence. 4 Years Minimum of Telephony Communications & Hardware Experience 2 Years Minimum of Windows 2000/2003 Server Administration Working Knowledge of Microsoft Office Products (including Visio) Strong Customer Service and Interpersonal Skills Other Helpful Knowledge (but not required): SQL compliant RDBMS (MS SQL Server) Knowledge of Networking Technologies (voice, data, TCP/IP, LAN/WAN) Technical Documentation Methods and Procedures Project Management Methodologies Networking concepts (TCP/IP, LAN/WAN) JOB QUALIFICATIONS: EDUCATION: High School Diploma or Equivalent EXPERIENCE: 4-6 years technology work (at least 4 of which are in application development & support)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 9301 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),         (Developer: CIC Telephony Systems Administration, Interactive Intelligence, Windows Server, in Irving, TX)

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