Six Sigma Networking TroubleShooting Skills Analyst (Jobs in Irving, TX)   Requirement id 11690 Job title Analyst Job location in Irving, TX Skills required Customer Service, Card Services, ITIL Process, Six Sigma Networking TroubleShooting Ski Open Date 26-Nov-2012 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: Customer Service, Card Services, ITIL Process, Six Sigma Networking TroubleShooting Ski ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Help Desk Analyst This position is responsible for troubleshooting and monitoring issues impacting ATMs on the Card Services network. The position requires excellent verbal and communication skills to support communication to clients, vendors, and the management team. The ATM-Services team is currently monitoring approximately 20,000 ATMs and taking and receiving an average of 30,000 calls a month. The position is critical to ensure services levels are met. This position is responsible for monitoring and troubleshooting ATMs supported by Fiserv in 24 x 7 Help Desk / Service Desk environment. Answering calls, responding to events, providing 1st line telecommunications and hardware support on issues related to ATMs. The shift schedule is on 3rd shift working from 22:00-0830ct Friday, Saturday, Sunday and Monday nights. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. Required to work flexible schedule, including overnight shifts and weekends. Monitor and troubleshoot ATM hardware and telecommunication incidents. Initiate and receive calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents. Research and investigate customer inquiries related to ATMs Document reported issues, troubleshooting steps and actions taken. Follow established guidelines to accomplish tasks and solve routine/non-routine problems. Attend on-going training to achieve level of technical skill needed to solve more complex problems. Meet the individual customer service call volume and quality expectations. Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. Perform and complete other duties as assigned Understanding the Card Services and ETG support model and organization, learning monitoring tools, escalation processes, and documentation standards for events. Card Services Business, Facets, Remedy, Gasper and ETG escalation processes. High School Diploma is required. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. ITIL and/or Six Sigma understanding. Strong Knowledge of Card Services ATM processing, networking and troubleshooting skills. Team lead experiencing preferred.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11690 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    Customer Service job openings in other states Jobs List VDOT - Technical Support Analyst 4 (749559) Create date: 31-Oct-2024 No of Submissions : 2 Start date : 11/25/2024 End Date : 06/30/2025 Submission deadline : 11/5/2024 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite * local candidates strongly preferred * interviews will be conducted ONSITE.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) Administrative Services Assistant - 63452 Create date: 07-Oct-2024 No of Submissions: 2 Start date : 10/21/2024 End date : 06/30/2025 Submission deadline : 10/21/2024 * Client info: TN DOH * Position Location: On Site Description: This position will act as a Procurement Officer on our purchasing team. General Duties for this.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) Administrative Services Assistant -63396 Create date: 04-Oct-2024 No of Submissions : 2 start date : 10/01/2024 End date :06/30/2025 submission deadline : 10/11/2024 client info : TN DHS Note: * Position Location: On Site * Candidate Must Be Local Description : 73.... (This job is for - Scheduling Jobs in TN Franklin Consultant - (in Franklin, TN)) H800 - Snow Removal Services NSPO Create date: 25-Sep-2024 Bid URL : https://www.bidnetdirect.com/private/solicitations/4303105164/abstract Note : online Submission *Bid Submission Type : Electronic Bid Submission Submission Deadline : Monday, 10/14/2024, at 2:30 p.m Start Date : 11/4/2024 End Date : 11/4/2025 Client : Detroit Housing Commission .... (This job is for - job Jobs in MI JEFFERSONDETROIT Consultant - (in JEFFERSON DETROIT, MI)) Administrative Services Assistant -63369 Create date: 19-Sep-2024 No of Submissions : 5 start date : 10/01/2024 End date :03/03/2025 submission deadline : 09/30/2024 client info : TN DHS Note: * Position Location: On Site * Candidate Must Be Local Description : 73.... (This job is for - Scheduling Jobs in TN Blountville Consultant - (in Blountville, TN))    Customer Service job openings in TX Jobs List ITSAC 530200056 Salesforce Enterprise Architect 1 -SP Create date: 14-Jul-2020 Note: RTR form must be submitted Note: Total estimated hours per Candidate shall not exceed 2200 hours Submission Deadline: 7/21/2020 5:00 PM CT Start Date: 8/1/2020 End Date: 8/31/2020 Client: Texas Department of Family and Protective Services (DFPS) Description: Texas Department of Family.... (This job is for - VisualForce Jobs in TX Austin Architect - (in Austin, TX)) Business Analyst 2 - 70119026 Create date: 17-Jun-2019 Start Date :06/28/2019 End Date :6/28/2019 Submission Deadline :June 25, 2019 by 5:00 PM (CT). Client Info: TEA Description : The Business Analyst (BA) position at the Texas Education Agency works on multiple projects that support the mission of the agency of improving outcomes for T.... (This job is for - SDLC Jobs in TX Austin Analyst - (in Austin, TX)) Generwell Analyst - 36876 Create date: 24-Jul-2018 **Candidate must be our own W2 Employee. **We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens) Job Description : Generwell Programmer / Analyst Programming custom workflows. Troubleshooting and resolving application issues. Developing custom reports to meet business requir.... (This job is for - job Jobs in TX Spring Analyst - (in SPRING, TX)) Tri-Lingual Customer Service - J-11-141-460 Create date: 18-Jul-2016 start date :07/07/2016 end date :08/31/2016 submitted deadline:07/22/2016 description : Tri-lingual (Spanish/Portuguese/English) Service Desk/Customer Service Advisors. This is for a new Service Desk in Romania, to support the languages listed in the contract. The agents will be housed in Austin, TX. <.... (This job is for - Niche Jobs in TX AUSTIN Consultant - (in Austin, TX)) Network Administrator 1 - UTDALLAS201501 Create date: 27-May-2015 Description: The Client is looking to hire temp to perm help in the technology field. We need a “Help Desk” person:Assisting customers (The Centers staff, faculty, students, guests, and visitors) with their computer technology needs. We have over 100 staff in our Center.Must have good customer service skills; be organized; can prioritize.... (This job is for - job Jobs in TX Dallas Administrator - (in Dallas, TX)) (Analyst: Customer Service, Card Services, ITIL Process, Six Sigma Networking TroubleShooting Ski in Irving, TX)

Featured Jobs Budgeting Office Consultant (Jobs in Harrisburg, Pennsylvania) PMP Manager (Jobs in Atlanta, Georgia) Javascript Developer (Jobs in Tucker, Georgia) Architecture - - Specialist (Jobs in Raleigh, North Carolina) Typography Power Consultant (Jobs in Nashville, Tennessee) - Consultant (Jobs in Bismarck, North Dakota) SSIS JAVA Analyst (Jobs in Richmond, Virginia) TSOISPF Specialist (Jobs in Columbus, Ohio) Integration IT Specialist (Jobs in Columbus, Ohio) API CI Developer (Jobs in Richmond, Virginia)