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FTP Remedy Network Operations Center MICROSOFT ENVIRONMENT Expert
(Jobs in Irvi
 
Requirement id 14625
Job title Expert
Job location in Irving, TX
Skills required Microsoft SCCM, HP Site Scope 9, Windows Server, FTP Remedy Network Operations Center MIC
Open Date 15-Jul-2013
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Expert: Microsoft SCCM, HP Site Scope 9, Windows Server, FTP Remedy Network Operations Center MIC

** Only W2 Employee - No Subcontracting

** Can submit only Green Card and Citizens

** Can submit at higher rate

*** Over Time is paid at 1.420 times
OT - Extra Hours on Weekdays and Saturdays

*** Double Time is paid at 2.0 times
DT - Hours worked on Sundays

*** Reminder to complete and include candidates answers to questionaire as an attachment.****

Functional Job Overview
The Distributed Monitoring Analyst performs monitoring and escalation of alerts from Windows Server systems.

Candidate and Job Summary
Ideal candidate must be a team player, detail oriented with strong follow through-capabilities, dependable and able to handle rapidly changing priorities with a positive attitude with great flexibility. The candidate will work in a 7x24 first-responder team performing monitoring, validation and escalations of Microsoft Server and Application alerts within specified SLA times.

Job Requirements, Duties & Responsibilities
• Monitor Windows Server operations: server hardware, applications and processing
• Monitor, review and respond to alerts from automated system monitors
• Opens, updates, closes and monitors Remedy Trouble Tickets within the SLA
• Complete Daily Check Sheets
• Other duties as assigned to meet business requirements

Fundamental Process Skills
• Ability to multi-task, prioritize and resolve urgent issues
• Utilize process skills with high attention to detail
• Ability to follow documented procedures during system failures
• Ability to follow daily system checklists
• Escalates to both internal and external sources to expedite resolution of issue
• Ability to follow and understand all standards, processes, procedures and policies


Technical Skills / Knowledge
• Familiarity with a variety of system management tools and programs that could include one or more of the following:
o CA monitoring tools preferred (Spectrum)
o Microsoft MOM / SCOM
o HP SiteScope
o Windows event monitoring applications
• Fundamental knowledge of:
o Microsoft Windows XP or higher
o Microsoft Windows Server 2003 or higher
o File Transmissions (FTP)
o Remedy
• Knowledge of Microsoft applications: Office, Visio, Access & SharePoint
• Basic understanding of networking principles

Communication Skills
• Utilize interpersonal and communication skills for working with customers
• Ability to provide on-call engineers critical information in a clear, concise and quick manner
Required Experience
• 1-2 years experience in a 7/24/365 network operations center
• 1+ years of hands-on experience in a Microsoft environment

Work Schedule
• Nonexempt position
• Shifts are comprised of 4 – 10 hour shifts / 30 minute lunch / 40 hours per week
• Minimal Overtime
• Current shifts:
o Shift 1: Sunday thru Wednesday 6:00am – 4:30pm
o Shift 2: Sunday thru Wednesday 1:00pm – 11:30pm
o Shift 3: Wednesday thru Saturday 6:00am – 4:30pm
o Shift 4: Wednesday thru Saturday 1:00pm – 11:30pm
o Shift 5: N/A
o Shift 6: NA
• Ability to work shifts, including nights, weekends and holidays
• Shifts may be rotated and reassigned as needed to meet business requirements

Education Requirements
• A High School Diploma is required; Associates degree or higher in data processing or equivalent preferred
• Certifications with Microsoft applications a plus
• ITIL Foundations Certifications a plus
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 14625 while calling.
 
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(Expert: Microsoft SCCM, HP Site Scope 9, Windows Server, FTP Remedy Network Operations Center MIC in Irving, TX)
     
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