Security+ Certification Network+ Certification ITIL Foundation Certification Routi   Requirement id 104867 Job title Specialist Job location in ARLINGTON, VA Skills required Technical Support, Helpdesk Support, CompTIA A+, Security+ Certification Network+ Certifi Open Date 16-Mar-2020 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Technical Support, Helpdesk Support, CompTIA A+, Security+ Certification Network+ Certifi Note: Email Submission NOTE: This position may require working remotely. This would require a quiet, network enabled workspace. Note: Number of Staff Required: 4 Submission Deadline: 3/27/2020 Start Date: 4/7/2020 End Date: 4/7/2020 Client: Arlington County Government Description: Arlington Countys Department of Technology Service is looking to hire a number of Help Desk analysts to respond to Phone, email submitted Incident and Request tickets for its Technical Services Center (TSC). This office handles approximately 3000-4000 tickets per month. The position is for a 40-hour work week. Current TSC operating hours are Monday-Friday 7am-7pm being covered by two 9 hour shifts with one hour of unpaid lunch, these hours may be extended to 7am to 9pm or also being covered by two 9 hour shifts with one-hour unpaid lunch. Position responsibilities include but are not limited to: • Answering, validating and triaging incoming phone-in Incidents and Request from Internal Arlington County employees • Processing, validating and triaging email submitted Incidents and Request from Internal Arlington County employees • Reviewing and validating ticket information on self-service ticket submissions • Routing and escalating tickets to appropriate support teams • Identifying and performing First Contact Resolution tickets • Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of County standard computer systems, hardware and software • Provide best effort support for technical information/assistance on non-standard computer systems, hardware and software • Developing Knowledge Articles • Offer instructions on configuration, setup, maintenance for County computer systems, hardware and software. • Following up on customer queries with L2 and L3 support teams • Handle calls from a wide array of individuals from Blue Collar workers to Elected officials. The County of Arlington operates primarily Windows environment and Office 365 with a combination of Laptops, Desktop and Mobile Devices. Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills and recent Help Desk experience. Requirements: Must be a High School Graduate or equivalent CompTIA A+, Security + or Network + certification HDI Certification a plus ITIL Foundation a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 104867 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Technical Support job openings in ARLINGTON, VA Jobs List Technical Support Specialist (Level 2) -SP Create date: 19-Mar-2020 Functional Title: Senior Help Desk Support Analyst Note: Email Submission Submission Deadline: 3/26/2020 Start Date: 4/13/2020 End Date: 4/12/2022 Client: Arlington County Government Description: Arlington County seeks a full-time senior Help Desk Support Analyst to support the development .... (This job is for - job Jobs in VA Arlington Specialist - (in ARLINGTON, VA))    Technical Support job openings in other states Jobs List Technical Support 3 -136842 Create date: 30-Oct-2024 No of Submissions : 1 start date : 12/02/2024 End date : 12/01/2025 submission deadline : 11/6 at 10AM EST. client info : MGCB Note: * - Interviews: Interviews will be held onsite at 3062 W Grand Blvd, Detroit, MI, 48202. Candidates must be available for an in-person interview..... (This job is for - IT Experience Jobs in MI Detroit Consultant - (in Detroit, MI)) GA - DBHDD - Technical Support Specialist (747780) Create date: 30-Sep-2024 Hybrid No of Submissions : 2 start date :10/14/2024 End date :06/30/2025 submission deadline : 10/03/2024 client info : DBHDD OITAPPDev Note: * Agency Interview Type: Either Web Cam or In Person * MUST BE LOCAL TO ATLANTA ONSITE REQUIRED .... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) SLDS Website Maintenance-132764-NSP Create date: 12-Jul-2024 Start date : 8/26/2024 Submission deadline : 08/02/24 Client Info : NSPARC – Mississippi State University Note: * PROJECT TIMELINE : Questions from Vendors: 7/19/24 @ 3pm CST Response from Agency: 07/26/24 Proposals Due: 08/02/24 Description : .... (This job is for - SDLHelpdesk Jobs in MS Jackson Consultant - (in Jackson, MS)) Administrator -62626 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: Hybrid Description : Hartsfield Jackson Atl.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA)) Video And Audio Evidence Review Tool-110.7-24-013 Create date: 01-Apr-2024 Start date : 08.01.2024 Submission deadline : 05/01/2024 10:00 AM CT Client Info : Management & Budget, Office of Description : ------------------------------------------------------ The STATE is soliciting proposals for a video and audio and evidence review platform for public defenders designed to expedi.... (This job is for - job Jobs in ND Bismarck Consultant - (in Bismarck, ND))    Technical Support job openings in VA Jobs List VDOT Technical Support 2 ONSITE Salem, VA (746406) Create date: 30-Sep-2024 start date :10/07/2024 End date :06/30/2025 submission deadline : 10/3/2024 client info : VDOT Note: * Agency Interview Type: In Person Only * VDOT Technical Support 2 ONSITE Salem, VA Description : *candidates loc.... (This job is for - MS Office Troubleshooting Jobs in VA Salem Consultant - (in Salem, VA)) DBHDS - Technical Support Analyst 2 - (747139) Create date: 16-Sep-2024 Onsite No of Submissions : 2 start date :09/30/2024 End date :03/23/2025 submission deadline : 9/19/2024 client info : DBHDS Note: * Agency Interview Type: Web Cam Interview Only * TWO ROLES! Pls submit your TOP TWO candidates only! * Duration: Exp.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT - Technical Support Analyst 4 (743644) Create date: 05-Aug-2024 Onsite No of Submissions : 2 start date :09/02/2024 End date :06/30/2025 submission deadline : 8/8/2024 client info : VDOT Note: * Agency Interview Type: In Person Only * local candidates strongly preferred * interviews will be conducted ONSITE, NO.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Technical Support Analyst 4 (732167) Create date: 05-Apr-2024 Hybrid start date :04/22/2024 End date :06/30/2024 submission deadline : 4/10/2024 client info :VDOT Description : *local candidates strongly preferred *ALL interviews conducted ONSITE, NO exceptions *FIRST 90 DAYS ONSITE, NO .... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Technical Support Analyst 2 Colonial Heights (733244) Create date: 04-Apr-2024 Onsite start date :04/22/2024 End date :06/30/2024 submission deadline : 4/9/2024 client info : VDOT Description : **candidates local to the Colonial Heights, VA required for ONSITE work *ALL interviews conducted ONSITE, NO exceptio.... (This job is for - Troubleshooting Jobs in VA ColonialHeights Analyst - (in Colonial Heights, VA)) (Specialist: Technical Support, Helpdesk Support, CompTIA A+, Security+ Certification Network+ Certifi in ARLINGTON, VA)

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