Ability To Work With Management Customers And Vendors To Resolve Problems Consulta   Requirement id 47106 Job title Consultant Job location in Chester, VA Skills required ITIL Framework, Hardware And Software Asset Management, Written And Oral Communication Skills, Ability To Work With Management Customer Open Date 07-Jul-2015 Close Date Job type Not specified Duration 9 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: ITIL Framework, Hardware And Software Asset Management, Written And Oral Communication Skills, Ability To Work With Management Customer Description: Service Delivery Analyst - Assist in oversight of IT Infrastructure managed services contract Asset Management position Part of a 9 person team that oversees the technical aspects of IT Infrastructure service delivery for Virginia Executive Branch agencies. 56k PCs, 3600 servers, 2000 locations, 74 agencies. The environment is dynamic and at times fast paced. Assist multiple service delivery managers in vendor oversight of the IT infrastructure managed services contract: • Assist in oversight of software and hardware asset management program • Assist in the oversight of cross functional services using the Information Technology Infrastructure Library (ITIL) framework • Assist in the oversight of Network, Voice, Help Desk, and/or Personal Computing services • Review service level agreement results • Review vendor invoices • Oversee escalated IT infrastructure support issues when standard support processes fail to achieve the desired results • Assist with the documentation of various processes and procedures Required Skills: * Understands best practices in service management including contract and vendor management in an IT outsourcing or shared service environment * Experience utilizing ITIL framework * Experience with hardware and software asset management * skilled in oral and written communication as it pertains to interpreting technical information and business needs * demonstrated ability to work with management, customers, and vendors to resolve problems Desired Skills: * ITIL Foundations certification * knowledge and experience working with state/agency   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 47106 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    ITIL Framework job openings in other states Jobs List NC - CoR - Service Support Analyst- Mid Level (676227) Create date: 16-Feb-2022 Start Date :4/4/2022 End Date :09/30/2022 Submission Deadline :02/22/2022 Client Info :CoR-IT Note : * Agency Interview Type: Either Webcam Interview or In Person Description : ***These positions are onsite for the duration of the engagement. .... 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(This job is for - Jobs in MD OWINGSMILLS Analyst - (in Owings Mills, MD))    ITIL Framework job openings in VA Jobs List VDOT Business Analyst 4 (700588) Create date: 27-Dec-2022 Hybrid Start date :01/16/2023 End Date :06/30/2023 Submission deadline :12/29/2022 Client Info :VDOT Description : --------------------------------------------- * local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be ab.... (This job is for - Ivanti Jobs in VA Richmond Analyst - (in Richmond, VA)) (Consultant: ITIL Framework, Hardware And Software Asset Management, Written And Oral Communication Skills, Ability To Work With Management Customer in Chester, VA)

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