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MS Office Help Desk Consultant
(Jobs in Colonial Heights, VA)
 
Requirement id 119249
Job title Consultant
Job location in Colonial Heights, VA
Skills required Customer Service, Desktop Support, Windows 10, MS Office Help Desk
Open Date 16-Sep-2021
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Customer Service, Desktop Support, Windows 10, MS Office Help Desk

Start Date :010/4/2021
End Date :06/30/2022
Submission Deadline :09/22/2021

Client Info : VDOT

Note :

* Agency Interview Type: Both Web Cam and In Person Interview

Description :

*local candidates strongly preferred
*100% ONSITE work, working with end users within the assigned district
*MUST possess a valid drivers license - will drive state vehicle


VDOT is currently seeking to hire an IT Support Tech to provide End User Support. Position is responsible for agency-specific end user support throughout the Richmond District.

• Manage and monitor customer IT issues using helpdesk tools – VSM, Ivanti and SharePoint. Support over the phone, in person, and using remote control
• Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, mobile devices and printers
• Provides management with recommendations for systems and process improvements
• Installs, maintains, and assist in testing and upgrading of new and existing hardware and software
• Create job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, Gmail, and Office products


REQUIRED EXPERIENCE & SKILLS
• Strong customer service skills with a Customer First attitude
• Extensive skills and experience in desktop products including but not limited to Windows 10, SharePoint, Gmail, and MS Office 2016
• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices
• Excellent research and investigative skills
• Experience in working with help request tracking and reporting tools
• Knowledge of IT concepts and trends and new technologies
• Ability to troubleshoot hardware and software issues, and communicate solutions to customers
• Ability to communicate effectively orally and in writing with individuals and groups
.

Preferred: Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119249 while calling.
 
Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),
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Description :

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Description :

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(Consultant: Customer Service, Desktop Support, Windows 10, MS Office Help Desk in Colonial Heights, VA)
     
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