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SLA FINANCIAL APPLICATION Word And PowerPoint Visio ITIL Data Management Oral And
 
Requirement id 116501
Job title Manager
Job location in Lane Chester, VA
Skills required MS Office Suite, Access Developer, Excel, SLA FINANCIAL APPLICATION Word And Power
Open Date 05-May-2021
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: MS Office Suite, Access Developer, Excel, SLA FINANCIAL APPLICATION Word And Power

Start Date:05/24/2021

End Date:04/30/2022

Submission Deadline:5/10/2021

Client Info:VITA

*Note: Agency Interview Type: Web Cam Interview Only

Description:

*local candidates strongly preferred

*Once the quarantine is lifted, they will be REQUIRED to work onsite at the agency 100% of the time with NO ongoing remote work.


- Experience with SLAs, Process Improvements, Requirements Development, Excel, Access and DB systems in a complex IT environment.

- Expert Excel skills for the creation and management of the monthly SLA Compliance Report.

- Streamline and improve the tools used in the management of the SLA Compliance Report.

- Develop requirements and build proof of concept tools for managing the SLA Compliance Report as well as the supporting SLA Data also provided via Excel.

- Experience with managing financial calculations and interdependencies in Excel.

- Perform SLA exclusion analysis, key for SLA and billing processes.

- Perform SLA reporting analysis for all STSs and MSI utilizing complex Excel spreadsheets.

- Experience in reviewing and establishing performance based SLA targets.

- Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives.

- Prepare options which consider financial analysis.

- Experience in the development of sustainable/measurable processes.

- Extensive experience with VISIO (or similar).

- Coordinate actions/responses from a wide range of stakeholders.

- Experience documenting and presenting decisions and improvement proposals.

- Experience working in an outsourced environment.

Skills:

- Strong service level agreement (SLA) skills and ability to provide in-depth analysis.

- Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives

- Prepare options which consider financial analysis

- Attention to detail

- Good communication, documentation and organization skills

- Ability to multi-task and work under tight deadlines

- Ability to work independently

- Background with Service Management Systems (e.g. ServiceNow, HPSM, etc.)

- Excellent customer service skills and ability to work with both organizational and matrixed teams

- Proficient with Word, PowerPoint, Access, Visio (or similar)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116501 while calling.
 
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(Manager: MS Office Suite, Access Developer, Excel, SLA FINANCIAL APPLICATION Word And Power in Lane Chester, VA)
     
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