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Troubleshooting Service Desk Support Analyst
(Jobs in Norfolk, VA)
 
Requirement id 146283
Job title Analyst
Job location in Norfolk, VA
Skills required Help Desk Analyst, Ticketing Systems, IT Service Management, Troubleshooting Service Desk Support
Open Date 13-Mar-2024
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Help Desk Analyst, Ticketing Systems, IT Service Management, Troubleshooting Service Desk Support

Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254)

Onsite

start date :03/25/2024

End date :07/08/2024

submission deadline :3/18/2024

client info :NSU

Description :

Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary

Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting.

Parking: Parking is NOT provided for contractors and there is a monthly fee. Manager will discuss parking costs if selected for an interview.

Pls note and share with your candidate bf submitting! In addition to the compliance items required in Vector, NSU runs a separate criminal background check that searches from Age 18 forward.

DAY TO DAY/ABOUT THE ROLE:

Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.

A Level 1 tech gathers and analyzes information about the users issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146283 while calling.
 
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Description :

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(Analyst: Help Desk Analyst, Ticketing Systems, IT Service Management, Troubleshooting Service Desk Support in Norfolk, VA)
     
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