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TroubleShooting Skills Active Directory Endpoint Management Administrator
(Jobs
 
Requirement id 144350
Job title Administrator
Job location in Richmond, VA
Skills required Customer Service Skills, MS OFFICE 365, Windows 10, TroubleShooting Skills Active Directory
Open Date 13-Nov-2023
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: Customer Service Skills, MS OFFICE 365, Windows 10, TroubleShooting Skills Active Directory

Hybrid

Start date :12/04/2023

End date :06/30/2024

Submission deadline :11/16/2023

Client info :VDOT

Description :

**Local Richmond, VA candidates required due to onsite requirement
**This position requires onsite several days a week, NO exceptions
**Contractor will be responsible for purchasing parking through VDOTs Parking Management Office or procuring their own parking


VDOT is currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support.

DUTIES AND RESPONSIBILITIES:
• Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
• Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
• Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.
• Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
• Provide management with recommendations for systems and process improvements
• Troubleshoot software and hardware problems and enhances the level of direct services to field staff
• Install, maintain, and assist in testing and upgrading of new and existing hardware and software
• Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software.
• Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.

REQUIRED EXPERIENCE & SKILLS
• Strong customer service skills with a Customer First attitude.
• Extensive skills and experience in desktop products including but not limited to Windows 10/11, SharePoint, and MS Office 365.
• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.
• Excellent research and investigative skills.
• Extensive knowledge and experience in Active Directory, remote support tools, networking.
• Working understanding of software license management and compliance best practices.
• Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field.
• Ability to communicate effectively orally and in writing with individuals and groups.
• Experience with Power Platform, Powershell, SQL strongly preferred.
• System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144350 while calling.
 
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