Problem Solving Skills Customer Service Analyst (Jobs in Richmond, VA)   Requirement id 136408 Job title Analyst Job location in Richmond, VA Skills required Associated Database Servers, Bachelors Degree, Interpersonal And Communication Skills, Problem Solving Skills Customer Service Open Date 14-Sep-2022 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Associated Database Servers, Bachelors Degree, Interpersonal And Communication Skills, Problem Solving Skills Customer Service Start date :09/12/2022 End Date :12/16/2022 Submission deadline :9/19/2022 Client Info :VSU Description : Duration: 3 months to start with extension likely 100% ON SITE from Day 1 (No Exceptions) Parking is available for contractors at no cost. Pls Note before submitting - VSU Holiday Break Schedule: The University is Closed for the following dates during these holidays and contractors may not be able to work during these dates. Please make sure your candidates are aware of this before submitting them: • November 21st. 11/24 and 11/25 off/closed for Thanksgiving Holiday. • December 19th. December 23rd off/closed for Christmas Holiday • December 26th. 12/26 and 12/30 off/closed • January 2nd. ½ off VSU does provide parking at no cost to contractors ABOUT THE ROLE 2 help Desk Positions/IT Help Desk Support Technicians - to assist the IT Service Delivery team with supporting incidents and requests. DAY TO DAY Work Task and Duties – List by percentages in rank order with most important task first • 35% % Field incoming requests to the Help Desk to ensure courteous, timely and effective resolution of end user issues. Create the initial record of the incident/request; assign all Level Two and Level Three requests to the appropriate support group; and contacts third-party vendors for warranty service repair. Properly document all Incident and Requests within ITSM Tool. Insure that documentation and notes are clear and concise within every Incident and Request Ticket. • 25% Identifies, diagnoses, and resolves Level One problems for users of the campus IT services, to include, but not limited to, networking, authentication, computer, mobile devices, security, software, and multimedia devices in a call center environment; communicates solutions to end-users. Ensure that all ticket transfers are accurately transferred to their proper Queue. Adhere to all phone standards, controls and measurements established my Help Desk Lead. • 20% Assist IT project leads and team members in the support, testing and training of the user base on business applications. • 15% Research problems that cannot be resolved immediately and coordinate problem resolution. Determine whether reported problems require a technician site visit. Write up common problems and solutions for inclusion on Help Desk Knowledge Base. At lease establish 10 new helpful Knowledge Base articles a semester pertain to your Functional area. • Perform other duties as assigned by CIO or the Director of IT Services and those appointed above. Expectations are clear, well communicated, and related to the goals and objectives of the department; Staff receives frequent, constructive feedback, including interim evaluations as appropriate. Staff has the necessary knowledge, skills, and abilities to accomplish goals. The requirements of the performance planning and evaluation system are met and evaluations are completed by established deadlines with proper documentation. Performance issues are addressed and documented as they occur.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136408 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Associated Database Servers job openings in other states Jobs List Nurse Consultant -59456 Create date: 01-Nov-2022 Start Date : 12/06/2022 End Date : 12/06/2023 Submission Deadline : 11/11/2022 Client Info : TN DOH Note: * Position Location Hybrid Description : The Healthcare-Associated Infections and Antimicrobial Resistance (HAI/AR) Program within the Com.... (This job is for - Healthcare Jobs in TN Nashville Consultant - (in Nashville, TN))     (Analyst: Associated Database Servers, Bachelors Degree, Interpersonal And Communication Skills, Problem Solving Skills Customer Service in Richmond, VA)

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