AV Support SLA Technical Analyst Analyst (Jobs in Richmond, VA)   Requirement id 137645 Job title Analyst Job location in Richmond, VA Skills required End User Support, Technical Specifications, Change Management, AV Support SLA Technical Analyst Open Date 21-Nov-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: End User Support, Technical Specifications, Change Management, AV Support SLA Technical Analyst start date : 12/19/2022 End date : 12/19/2023 submission deadline : 11/25/2022 client info : OAG Note : * This is an on-site deskside support position * ONLY LOCAL CANDIDATES WILL BE CONSIDERED * Both Web Cam and In Person Interview Description : ------------------------------------------- The Technical Support Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance; actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This role also supports and maintains in-house audio-visual conference room equipment. This includes operating and maintaining various electronic products while ensuring their optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required. Responsibilities: Strategy & Planning: • Assist in developing long-term strategies and capacity planning for meeting future end-user device needs. • Able to support a variety of devices at our primary office and remote locations that include Fairfax, Roanoke, and Abington. • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. • Alert management to emerging trends in incidents. • Assist in developing long-term strategies and capacity planning for meeting future AV equipment and corporate technology needs. • Collaborate with organizational policymakers to establish and enforce proper AV practices and procedures. Acquisition & Deployment: • Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase. • Write technical specifications for purchase of end-user devices and related products. • Deploy pre-packaged software as needed using automated deployment tools. • Assist in software releases and rollouts according to change management best practices. • Maintain up-to-date knowledge of AV equipment contracts and supervise contract-based installations. • Advise on the purchase of new AV equipment; assist with its installation. • Conduct research on, and make recommendations for, AV products in support of procurement and development efforts. • Place orders for AV equipment and consumables; inspect and verify all AV deliveries upon receipt. Operational Management: • Assisting in providing Level I support when request volumes are high. • Act as an escalation point for advanced or difficult help requests. • Build rapport with service desk customers. • Escalate incidents with accurate documentation to suitable technician or vendor, when required. • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. • Use remote tools and diagnostic utilities to aid in troubleshooting. • Research solutions through internal and external knowledgebase as needed. • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. • Install antivirus software and ensure virus definitions are up to date. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups with Level I Technicians as required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137645 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    End User Support job openings in other states Jobs List NC - Meck County - Service Support Analyst- Junior (722948) Create date: 18-Oct-2023 Hybrid start date :10/30/2023 End date :04/30/2024 submission deadline :10/24/2023 client info :Mecklenburg County - Information Technology Services - Technical Services Description : The IT Service Desk Agent I will provide front line.... 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(This job is for - Jira Jobs in CO Denver Consultant - (in Denver, CO)) Help Desk III Consultant Create date: 08-Feb-2022 Start Date :02/21/2022 End Date :06/30/2022 Submission Deadline: :uesday, 2/22/22, 12:00 PM Client Info: Note : * Preference: local candidates. * Maximum number of submissions: total of 2 candidates per vendor * This position is to be on-site at .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) AOC Help Desk Analyst 2 (674904) Create date: 26-Jan-2022 Start Date :01/31/2022 End Date :06/30/2022 Submission Deadline :02/1/2022 Client Info : AOC Description : Local Candidates Webcam or In Person Interviews On-Site Position Extensions will be sought for the right candidate. The Administrat.... (This job is for - job Jobs in AR LittleRock Analyst - (in Little Rock, AR))     (Analyst: End User Support, Technical Specifications, Change Management, AV Support SLA Technical Analyst in Richmond, VA)

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