IT Support OneDrive Technology Analyst (Jobs in Richmond, VA)   Requirement id 148771 Job title Analyst Job location in Richmond, VA Skills required Technical Support, Customer Service, Office 365, IT Support OneDrive Technology Open Date 05-Aug-2024 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Technical Support, Customer Service, Office 365, IT Support OneDrive Technology Onsite No of Submissions : 2 start date :09/02/2024 End date :06/30/2025 submission deadline : 8/8/2024 client info : VDOT Note: * Agency Interview Type: In Person Only * local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be able to work ONSITE 100% Description : VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. DUTIES AND RESPONSIBILITIES: •Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control •Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high-performance IT support services •Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers •Provides management with recommendations for systems and process improvements •Troubleshoots software and hardware problems and enhances the level of direct services to field staff •Installs, maintains, and assists in testing and upgrading of new and existing hardware and software •Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems •Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products REQUIRED EXPERIENCE & SKILLS •Strong customer service skills with a Customer First attitude •Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365 •Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets •Excellent research and investigative skills •Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking •Experience in working with help request tracking and reporting tools •Knowledge of IT concepts and trends and new technologies •Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field •Ability to communicate effectively orally and in writing with individuals and groups •Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148771 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Technical Support job openings in Richmond, VA Jobs List DBHDS - Technical Support Analyst 2 - (747139) Create date: 16-Sep-2024 Onsite No of Submissions : 2 start date :09/30/2024 End date :03/23/2025 submission deadline : 9/19/2024 client info : DBHDS Note: * Agency Interview Type: Web Cam Interview Only * TWO ROLES! Pls submit your TOP TWO candidates only! * Duration: Exp.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Technical Support Analyst 4 (732167) Create date: 05-Apr-2024 Hybrid start date :04/22/2024 End date :06/30/2024 submission deadline : 4/10/2024 client info :VDOT Description : *local candidates strongly preferred *ALL interviews conducted ONSITE, NO exceptions *FIRST 90 DAYS ONSITE, NO .... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) VDH Technical Support Analyst 2 ONSITE (721773) Create date: 12-Oct-2023 Onsite Start date : 10/30/2023 End Date : 02/27/2024 Submission deadline : 10/17/2023 Client Info : VDH Description : ------------------------------------------------------ *Local Richmond, VA candidates required *100% ONSITE work, working with end users within the assigned.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) ELECT - Technical Support Analyst 2 (715904) Create date: 21-Jul-2023 Onsite Start date :08/07/2023 End Date :12/31/2023 Submission deadline :7/25/2023 Client Info :ELECT Description : ------------------------------------------------------ The Department of Elections for the Commonwealth of Virginia (ELECT) is looking for a Support Analyst 2. Cand.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA))    Technical Support job openings in other states Jobs List SLDS Website Maintenance-132764-NSP Create date: 12-Jul-2024 Start date : 8/26/2024 Submission deadline : 08/02/24 Client Info : NSPARC – Mississippi State University Note: * PROJECT TIMELINE : Questions from Vendors: 7/19/24 @ 3pm CST Response from Agency: 07/26/24 Proposals Due: 08/02/24 Description : .... (This job is for - SDLHelpdesk Jobs in MS Jackson Consultant - (in Jackson, MS)) Administrator -62626 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: Hybrid Description : Hartsfield Jackson Atl.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA)) Video And Audio Evidence Review Tool-110.7-24-013 Create date: 01-Apr-2024 Start date : 08.01.2024 Submission deadline : 05/01/2024 10:00 AM CT Client Info : Management & Budget, Office of Description : ------------------------------------------------------ The STATE is soliciting proposals for a video and audio and evidence review platform for public defenders designed to expedi.... (This job is for - job Jobs in ND Bismarck Consultant - (in Bismarck, ND)) Technical Support -61986 Create date: 07-Feb-2024 start date : 02/19/2024 End date :03/19/2024 submission deadline :02/12/2024 client info : ATL - AIM General Note: * Position Location: On Site Description : A Desktop Support Technician plays a crucial role in providing .... 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(This job is for - Documentation Jobs in VA Salem Consultant - (in Salem, VA)) Technical Support Specialist (Level 2) -SP Create date: 19-Mar-2020 Functional Title: Senior Help Desk Support Analyst Note: Email Submission Submission Deadline: 3/26/2020 Start Date: 4/13/2020 End Date: 4/12/2022 Client: Arlington County Government Description: Arlington County seeks a full-time senior Help Desk Support Analyst to support the development .... (This job is for - job Jobs in VA Arlington Specialist - (in ARLINGTON, VA)) Technical Support Specialist - Help Desk (Level 1) -SP Create date: 16-Mar-2020 Note: Email Submission NOTE: This position may require working remotely. This would require a quiet, network enabled workspace. Note: Number of Staff Required: 4 Submission Deadline: 3/27/2020 Start Date: 4/7/2020 End Date: 4/7/2020 Client: Arlington County Government Description: job Jobs in VA Arlington Specialist - (in ARLINGTON, VA)) (Analyst: Technical Support, Customer Service, Office 365, IT Support OneDrive Technology in Richmond, VA)

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