Microsoft 365 Analyst (Jobs in Richmond, VA)   Requirement id 149683 Job title Analyst Job location in Richmond, VA Skills required Windows Desktop OS (XP\Windows7), Active Directory, Software Packaging, Microsoft 365 Open Date 26-Sep-2024 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Windows Desktop OS (XP\Windows7), Active Directory, Software Packaging, Microsoft 365 Position Title : DMAS - Technical Support Analyst 4 - 100% ON SITE (744988) No of Submissions : 2 start date : 10/14/2024 End date : 06/30/2025 submission deadline : 10/1/2024 client info : DMAS Note : * Agency Interview Type : Web Cam Interview Only * Technical Support Analyst 4 * ON SITE REQUIRED: 5 days/week Description : DMAS is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. 100% ON SITE Required from Day 1. Parking is NOT provided for contractors ABOUT THE ROLE Duties and Responsibilities: ·Onboarding and offboarding both new and separating employees ·Supports and maintains user account information changes including system access rights, security, and system groups ·Manages and monitors customer IT issues using helpdesk tools – Keystone Edge (KSE), Shared Email Inbox, and SharePoint. ·Provides support over the phone, in person, and using remote control tools ·Acts as a liaison to ensure the delivery of high-performance IT support services ·Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers ·Provides recommendations to management for the improvement of systems and processes ·Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource ·Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs) ·Performs software installations manually and via automated deployment tools and command line scripting ·Creates documentation of work processes and procedures, and creates job aids for internal staff Required Skills: ·Strong customer service skills with a “Customer First” attitude ·Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365 ·Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones ·Excellent research and investigative skills ·Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking ·Experience in working with help request tracking and reporting tools ·Knowledge of IT concepts and trends and new technologies ·Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting ·Ability to communicate effectively verbally and in writing with individuals and groups ·Basic understanding and knowledge of software packaging and deployment   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149683 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Windows Desktop OS (XP\Windows7) job openings in other states Jobs List System Administrator 1 - 127131 Create date: 13-Feb-2024 Start date : 03/04/2024 End date : 06/30/2024 Submission deadline : 2/16/2024 3:00:00 PM Client info : OA Note : * Interview Process: In-Person or WebEx/Teams * Duration of the Contract: Assignment will last through June 30th with possibility of being extended. PowerShell Jobs in MO JeffersonCity Administrator - (in Jefferson City, MO)) Technical Support - 51960 Create date: 07-Mar-2017 Start date : 04/10/2017 End date : 10/10/2017 Deadline : 03/15/2017 Client : KSU This position will provide first and second level support to faculty, staff and students for all campus software and hardware issues. The primary function of this position is to install and set up life cycle replacement mac.... (This job is for - job Jobs in GA KEnnesaw Developer - (in Kennesaw, GA)) Desktop Field Tech-389583 Create date: 24-Nov-2014 Description: The Desktop Field Technician will provide end users with assistance solving computer and telecom related problems, such as VOIP, imaging, LAN connection, malfunctions and program problems. Required Skills: * Windows Desktop OS (XP\Windows7) * Desktop\Laptop\Tablet Hardware * CISCO Switches <.... (This job is for - job Jobs in AR LittleRock Engineer - (in Little Rock, AR))     (Analyst: Windows Desktop OS (XP\Windows7), Active Directory, Software Packaging, Microsoft 365 in Richmond, VA)

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