Customer Service Skills Analyst (Jobs in Richmond, VA)   Requirement id 149837 Job title Analyst Job location in Richmond, VA Skills required Account Management, Written And Verbal Communication Skills, Customer Support Analyst, Customer Service Skills Open Date 03-Oct-2024 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Account Management, Written And Verbal Communication Skills, Customer Support Analyst, Customer Service Skills No of Submissions : 2 Start date : 10/01/2024 End Date : 04/30/2025 Submission deadline : 10/9/2024 Client Info : VITA Note: * Agency Interview Type : Web Cam Interview Only * Hybrid Description : *Candidates will be required to attend monthly meetings onsite in Richmond. *Candidates must be able to be hired directly by the agency without sponsorship. ABOUT THE ROLE: We are seeking a dedicated and detail-oriented Security Customer Success Analyst to join our new Security Product Team. In this role, you will act as the bridge between our security solutions and our customers, ensuring they derive maximum value from our products. You will analyze customer feedback, monitor account health, and proactively engage with clients to enhance their experience and satisfaction with our security offerings. Key Responsibilities: Customer Engagement: Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions. Account Management: Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk. Analysis and Reporting: Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services. Problem Resolution: Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions. Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions. Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings. Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture. Collaboration: Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149837 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Account Management job openings in other states Jobs List GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... (This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Service Desk Analyst - 438 Create date: 18-Mar-2024 Start date : 05/06/2024 Submission deadline : 04/12/2024 Note : * Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours Description : This Level 2 role requir.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) NCDOT - Technical Specialist - Junior - Normal (724915) Create date: 17-Nov-2023 Remote Start date :11/27/2023 End date :05/10/2024 Submission deadline :11/27/2023 Client info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be r.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Desktop Support IV - 120130 - SP Create date: 24-Jul-2023 start date : 08/28/2023 End date : 06/30/2024 submission deadline : 7/31 at 4:00PM CST. client info : DPI Note : * Interview Process: Teams interview * Duration: 6/30/24 with probable extensions. * Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV -119844-SP Create date: 07-Jul-2023 Start date : 08/14/2023 End Date : 06/30/2024 Submission deadline : 7/14 at 4:00PM CST. Client Info :DPI Note : Interview Process: Teams interview Duration: 6/30/24 Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing to relocate. Description : --.... (This job is for - Imaging Jobs in WI Madison Engineer - (in Madison, WI))     (Analyst: Account Management, Written And Verbal Communication Skills, Customer Support Analyst, Customer Service Skills in Richmond, VA)

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