Documentation Analysis Analyst (Jobs in Richmond, VA)   Requirement id 150267 Job title Analyst Job location in Richmond, VA Skills required Customer Service, Office 365, IT Support, Documentation Analysis Open Date 31-Oct-2024 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Customer Service, Office 365, IT Support, Documentation Analysis No of Submissions : 2 Start date : 11/25/2024 End Date : 06/30/2025 Submission deadline : 11/5/2024 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite * local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be able to work ONSITE 100% Description : VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. DUTIES AND RESPONSIBILITIES: Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc. Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.) Manages and monitors customer IT issues using helpdesk tools – ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers Troubleshoot software and hardware problems and enhances the level of direct services to field staff Install, maintain, and assist in testing and upgrading of new and existing hardware and software Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products REQUIRED EXPERIENCE & SKILLS •Strong customer service skills with a Customer First attitude •Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365 •Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets •Excellent research and investigative skills •Knowledge and experience in Active Directory, cmd line tools, remote support tools, basic networking •Experience in working with help request tracking and reporting tools •Knowledge of IT concepts and trends and new technologies •Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field •Ability to communicate effectively orally and in writing with individuals and groups •Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150267 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Customer Service job openings in Richmond, VA Jobs List VDOT Dynamics 365 Lead - Sales -Customer Service (745553) Create date: 06-Sep-2024 Hybrid No of Submissions : 2 start date :09/02/2024 End date :06/30/2025 submission deadline : 9/11/2024 client info : VDOT Note: * Agency Interview Type: Both Web Cam and In Person Interview Description : Implementation Jobs in VA Richmond Consultant - (in Richmond, VA)) VDOT Dynamics 365 Lead - Customer Service (745603) Create date: 30-Aug-2024 Position Title:*VDOT Dynamics 365 Lead - Field Service & Customer Service (745603) No of submissions : 2 Start date : 09/02/2024 End date : 06/30/2025 Submission Deadline : 9/4/2024 Client info : VDOT Note : * Agency Interview Type : Both Web Cam and In Person Interview BPF Jobs in VA Richmond Consultant - (in Richmond, VA)) VDOT - Technical Support Analyst 4 (743644) Create date: 05-Aug-2024 Onsite No of Submissions : 2 start date :09/02/2024 End date :06/30/2025 submission deadline : 8/8/2024 client info : VDOT Note: * Agency Interview Type: In Person Only * local candidates strongly preferred * interviews will be conducted ONSITE, NO.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT - System Analyst 3 (737648) Create date: 05-Jul-2024 * Hybrid No of Submissions : 2 Start date : 07/15/2024 End Date : 06/30/2025 Submission deadline : 7/10/2024 Client Info : VDOT Note: * In Person Only * Local Richmond, VA candidates. * This is a hybrid position, will require days on site. .... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Dynamics 365 Lead (735590) Create date: 13-May-2024 Hybrid No of Submissions : 2 start date :05/28/2024 End date :06/30/2024 submission deadline : 5/16/2024 client info : VDOT Description : *Local Richmond, VA candidates strongly preferred *Candidate must be able to work o.... (This job is for - Workflow Jobs in VA Richmond Consultant - (in Richmond, VA))    Customer Service job openings in other states Jobs List Administrative Services Assistant - 63452 Create date: 07-Oct-2024 No of Submissions: 2 Start date : 10/21/2024 End date : 06/30/2025 Submission deadline : 10/21/2024 * Client info: TN DOH * Position Location: On Site Description: This position will act as a Procurement Officer on our purchasing team. General Duties for this.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) Administrative Services Assistant -63396 Create date: 04-Oct-2024 No of Submissions : 2 start date : 10/01/2024 End date :06/30/2025 submission deadline : 10/11/2024 client info : TN DHS Note: * Position Location: On Site * Candidate Must Be Local Description : 73.... 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(This job is for - Scheduling Jobs in TN Blountville Consultant - (in Blountville, TN)) Telecommunications Analyst III -135184 Create date: 18-Sep-2024 No of Submissions : 2 start date : 10/14/2024 End date : 06/30/2025 submission deadline : 9/24/24 at 4:00PM CST client info : DOC Note: * Interview Process: In Person or Online via Teams * Duration: 6/30/25 with possibility for extension * Remote or on-site: .... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI))    Customer Service job openings in VA Jobs List VDOT Infrastructure Solutions Architect 4 - (742246) Create date: 22-Jul-2024 * Onsite No of Submissions : 2 Start date : 08/05/2024 End Date : 06/30/2025 Submission deadline : 7/25/2024 Client Info : VDOT Note: * Agency Interview Type : Both Phone and In Person Description : 5-7 years of experience in the field or related subj.... (This job is for - job Jobs in VA VirginiaBeach Architect - (in Virginia Beach, VA)) VDOT System Administrator 4 Colonial Heights, (727985) Create date: 25-Jan-2024 Onsite start date :02/05/2024 End date :06/30/2024 submission deadline : 1/30/2024 client info :VDOT Description : *Local Colonial Heights, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *assign.... (This job is for - job Jobs in VA ColonialHeights Administrator - (in Colonial Heights, VA)) VDOT System Administrator 3 Salem, VA ONSITE (724533) Create date: 16-Nov-2023 Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/21/2023 Client info :VDOT Description : *Local Salem, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *rotating on-call.... (This job is for - job Jobs in VA Salem Administrator - (in Salem, VA)) VDOT System Administrator 4 Salem, VA ONSITE (724529) Create date: 16-Nov-2023 Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/21/2023 Client info :VDOT Description : *Local Salem, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *rotating on-call.... (This job is for - job Jobs in VA Salem Administrator - (in Salem, VA)) VDOT - System Administrator 3-(724622) Create date: 14-Nov-2023 Onsite Start date :12/04/2023 End date :06/30/2024 Submission deadline :11/17/2023 Client info :VDOT Description : Pls NOTE: Role is located in Fairfax, VA - local candidates only due to ON SITE requirement. If selected, an initia.... (This job is for - job Jobs in VA Fairfax Administrator - (in FAIRFAX, VA)) (Analyst: Customer Service, Office 365, IT Support, Documentation Analysis in Richmond, VA)

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