End User Documentation Professional Support Services Consultant (Jobs in Richmo   Requirement id 103029 Job title Consultant Job location in Richmond, VA Skills required Service Desk, ESCALATE Training, Project Lead, End User Documentation Professional Supp Open Date 04-Feb-2020 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: Service Desk, ESCALATE Training, Project Lead, End User Documentation Professional Supp Start Date : 02/24/2020 End Date : 12/31/2021 Submission Deadline : 02/10/2020 Client Info : ELECT Note: * Interview Type : In Person Only Description : Client is seeking a Technical Support professional to join their current team. The ideal candidate has two or more years of progressive experience whether it be from school, internships, or on the job. They clearly demonstrate passion for technology and are eager to further develop their skills and experience. This person should have clear examples of how they have aimed to develop their technical experience in their previous/current jobs and in their free time. Work Tasks and Duties: •Maintain consistent laptop, desktop, and software standards •Monitor the service desk ticketing queue, prioritize problems, and escalate tasks in adherence to department SLAs • Handle Tier 1 end user support tickets, including, but not limited to, troubleshooting general computing issues, and troubleshooting our in-house election and registration system. •Continue personal development and education to remain informed of current industry development and technologies •Follow department procedures and protocols for troubleshooting and resolving issues •Collaborate with other members of the IS team to resolve issues •Build and maintain positive relationships with ELECT end users •Ensure complete and accurate documentation for each ticket worked. Required Knowledge, Skills, and Abilities: •Ability to communicate effectively with technical and non-technical personnel and to troubleshoot problems in a logical and systematic manner. •Ability to communicate with excellent interpersonal, customer service, verbal, and technical writing skills. •Ability to achieve deadline driven priorities is essential. •Ability to collaborate and work in a team environment; exhibit professional initiative and self-direction. •Ability and willingness to document knowledge and share with others is required. •Technical aptitude to support strategic thinking, communication, and teamwork across multiple IT disciplines, such as networking, system administration, and application development.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 103029 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Service Desk job openings in other states Jobs List Service Desk Analyst - 438 Create date: 18-Mar-2024 Start date : 05/06/2024 Submission deadline : 04/12/2024 Note : * Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours Description : This Level 2 role requir.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) Desktop Support III - 119885 -SP Create date: 11-Jul-2023 Start date : 08/07/2023 End Date : 06/30/2024 Submission deadline :7/13/2023 at 4:00PM CST. 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(This job is for - job Jobs in CO Denver Administrator - (in Denver, CO))    Service Desk job openings in VA Jobs List Business Analyst -IT - J-10-986-356 Create date: 13-Mar-2015 SERVICENOW IMPLEMENTATION SPECIALIST The Implementation Specialist will guide the transition from Remedy to ServiceNow, implement, configure and customize the ServiceNow implementation, and integrate ServiceNow with other systems. RESPONSIBILITIES: Lead the planning, implementation, and support of ServiceNow Service.... (This job is for - job Jobs in VA RESTON Analyst - (in Reston, VA)) (Consultant: Service Desk, ESCALATE Training, Project Lead, End User Documentation Professional Supp in Richmond, VA)

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