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Payments Processing GIS Application Design Manager
(Jobs in Richmond, VA)
 
Requirement id 135721
Job title Manager
Job location in Richmond, VA
Skills required PM Experience, Comprehensive Analysis, Customer Relationship Management, Payments Processing GIS Application Desi
Open Date 11-Aug-2022
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: PM Experience, Comprehensive Analysis, Customer Relationship Management, Payments Processing GIS Application Desi

Start date :08/29/2022

End Date :02/28/2023

Submission deadline :8/16/2022

Client Info :City of Richmond

Description :

Customer Relationship Management Software Replacement/Upgrade Research Project – Project Manager – Scope of Needs

The City of Richmond Department of Public Utilities (DPU) is researching the feasibility of replacing or upgrading its current Customer Relationship Management System (CRM) platform to enhance and support the daily operations of the utility department. DPU is seeking an experienced project manager to guide the Department in the development of its needs assessment and business processes for a replacement program or upgrade option as well as help to identify current CRM technologies. The development of the needs assessment and business processes will take input from all divisions in DPU and the Department of Information Technology (DIT) as well as all users of the current CRM to determine what enhancements, features, functions and capabilities of a new system are needed to deliver: Increased operational efficiency, customer satisfaction and benefits to the Utility and customers as well as a reduction in costs (TCO). Functions of the needs assessment research project will include:
- Meter-to Cash Flow Process
o Metering
o Billing
o Account receivable/payments
o Revenue Recovery
- Cloud Based Solution
- Smart Meters
- Customer Service/Relationship Management
o Customer Self-Service
? Payments
? Real Time Account Information
? LiveChat
- Service Order/Work Order Management
o Order generation\issuance
o Tracking
o Scheduling
o Inventory management
- Reporting
o Data analysis
o Metrics
o Dashboards
- Application Integration
o ESRI GIS
o Trimble Cityworks
o Hitachi Energy ABB Service Suite
o Mainsaver

The information gathered through the needs assessment (research project) will be used to develop a comprehensive list of requirements and business processes that will guide the Department in the preparation of a solicitation for a new customer relationship system or if upgrades to the current system are appropriate. The research project will also investigate to determine if the CRM solution will best be served as a specific platform for DPU or if a broader City wide solution is the better approach to manage customer service.
Additional projects will be initiated to implement the selected platform and make any required customizations and integrations.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135721 while calling.
 
Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),
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Note :

* Hybrid

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Note :

* Agency Interview Type: Either Web Cam or In Person

Description:

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Note :

* Agency Interview Type: Either Web Cam or In Person

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Chesterfield County Junior Project Manager (645030)
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Note :

* Agency Interview Type:Web Cam Interview Only

Description :

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(Manager: PM Experience, Comprehensive Analysis, Customer Relationship Management, Payments Processing GIS Application Desi in Richmond, VA)
     
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