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Customer Relations Management Help Desk Technical Support Consultant
(Jobs in B
 
Requirement id 47723
Job title Consultant
Job location in Bellevue, WA
Skills required Incident Management, Problem Management, Operations Management, Customer Relations Management Help Desk
Open Date 03-Aug-2015
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Incident Management, Problem Management, Operations Management, Customer Relations Management Help Desk

Note: Start Date : 08/17/2015
End Date : 12/31/2015
Submission Deadline : 08/07/2015
Client Info : COMSYS
*Bill Rate: $31.50/hr

Description:

IT Operations Analyst



This resource will perform in an IT Operations Analyst role and have qualifications to provide Services related to the following subjects, and must have GREAT communication skills:

Incident Management
- Identify performance issues proactively
- Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols

Problem Management
- Uses proactive monitoring procedures/tools to identify problem prevention opportunities
- Facilitate/follow change management procedures
- Configure system hardware, software and network components to meet established standards with assistance
- Perform routine system installations and/or configurations

Assemble and integrate system/product / operations maintenance
- Perform Routine maintenance

Perform tape/backup operations
- Understands the impact of operations delivery on the customers business
- Contribute to teams ability to meet target goals through participation in continuous service improvement initiatives

Complaint Handling
- Responds to customer- relations problems
- Takes ownership to facilitate completion of complaint, through engagement of appropriate resources

Customer Relationship
- Respond to service, product, technical, and customer- relations questions
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 47723 while calling.
 
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