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Documentation Analyst
(Jobs in Green Bay, WI)
 
Requirement id 72613
Job title Analyst
Job location in Green Bay, WI
Skills required TroubleShooting Skills, System Analyst, Management Methodologies, Documentation
Open Date 23-Aug-2018
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement not found
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: TroubleShooting Skills, System Analyst, Management Methodologies, Documentation

Candidate must be our own W2 Employee

We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens

Job Description :

Support various applications and technologies to ensure system availability and stability by responding to and resolving Tier II support calls from ITS Service Desk Within the service level agreements established by the business units using established troubleshooting techniques. Will a so provide after-hours on call support on an established schedule,including some Weekends, resolve critical business outages and provide incident and prob em management for application and web server related issues.


Implementat on of application solut ons, a utomated jobs and processes,and new technologies as approved by management to ensure functionality is maintained and/or improved.Willalso be responsible to correctly sundown unused system components after determining and eliminating all dependencies to other systems.



Communicate concise information to other staff members regarding bank systems to ensure overall staff knowledge continues to improve,allowing better customer service long-term by cross communication with other teams on technologies. Also responsible for developing and maintaining written documentation of nevJ and existing systems which may include: system diagrams,system overviews,knowledge base entries, service level agreements,maintenance windows,and support contact information.



Effectively communicate with technology and business line units. Provide concise/accurate problem and change reporting as well as provide and support testing activities by the TCoE and other groups.



Provide incident and problem management for application related issues. Perform reporting and project management duties in accordance of ABC s Project Management methodology and ITS Production Control standards,which includes:time reporting,requests for change,and other project management deliverables. Provide timely and accurate status updates to management for review.



Create/maintain application inventories including relevant vendor information. Work with vendor technical support of routine issues. Engage external vendors to improve the applications though support calls and enhancement requests as approved by management.



Maintain an understanding of application specific data structure,tables,keys & diagrams. Perform simple queries of databases as part of application troubleshooting.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 72613 while calling.
 
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(Analyst: TroubleShooting Skills, System Analyst, Management Methodologies, Documentation in Green Bay, WI)
     
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