Documentation Trouble Shooting PC Administrator (Jobs in Madison, WI)   Requirement id 150053 Job title Administrator Job location in Madison, WI Skills required Microsoft Office 365, Windows 10, Written And Verbal Communication Skills, Documentation Trouble Shooting PC Open Date 17-Oct-2024 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: Microsoft Office 365, Windows 10, Written And Verbal Communication Skills, Documentation Trouble Shooting PC No of Submissions : 2 Start date : 11/18/2024 End Date : 06/30/2025 Submission deadline : 10/24/2024 4:00:00 PM Client Info : DPI Note: * Interview Process: Teams interview (with camera and audio on), one round * Duration: Until 6/30/25 with the possibility of renewal * Remote or On-site? Hybrid. Candidate must be a current Wisconsin resident or willing to relocate to Wisconsin at the candidates own expense. Employee must to come into the office on a regular basis; 3-4 days per week of being in office, depending on need. Description : Customer service focused technical support, problem diagnosis, troubleshooting, resolution, security, in an enterprise networked environment. 1. Answer, evaluate, and prioritize incoming ticketing system, telephone, voice mail, e-mail, and in-person requests for assistance from internal end-users experiencing problems with hardware, software, networking, and other computer-related activities across the agency. 2. Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution. 3. Support Wi-Fi connections/issues on both Agency provided equipment and guest/extranet Wi-Fi services. 4. Setup and support PC hardware, peripherals, software and related devices. 5. Diagnose, research, and identify solutions as required to resolve reported system issues, escalating or teaming with System Engineers as necessary. 6. Install and support Microsoft client operating systems in an Enterprise environment. 7. Install and support office productivity software, client and cloud-based. 8. Support, install, administer, configure, and maintain commercial software applications as needed via an automation platform, including self-service access for user software installations. 9. Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights. 10. Diagnose and resolve potential end user security breaches such as malware infections or escalate, as appropriate, to agency security leads. 11. Assist in monitoring systems that track security across hardware and software on end-user devices. Enterprise Device Configuration Management 1. Act as Technical Service teams liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents. 2. Provide experience-based strategy and continuation planning for projects, including foresight and pre-planning where necessary. 3. Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency. 4. Train new Help Desk employees as needed and provide documentation 5. Perform comprehensive configuration management of computer settings to ensure proper security and feature availability. 6. Support the installation, configuration and maintenance of commercial software applications as needed via automation platform, including self-service access for user software installations. 7. Participate in ongoing improvements regarding use of directory services for managing access and deployment of device policy and account rights. 8. Manage endpoint protection including automated remediation and updates. Technology Help Desk Documentation. 1. Provide direction and guidance for the processing and resolution of help desk tickets. 2. Determine best mechanisms for assignment of help request tickets among team. 3. Determine points of escalation for technology help from System Engineers by reviewing issues prior to escalation, whenever possible. 4. Document knowledge in the form of knowledge base tech notes and articles 5. Help create and modify technical help documents and FAQs for   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150053 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Microsoft Office 365 job openings in Madison, WI Jobs List Systems Administrator I - 126414 Create date: 19-Jan-2024 Start date : 02/19/2024 End date : 06/30/2024 Submission deadline : 1/26/24 at 4:00PM CST. Client info : DPI Note : * Interview Process: Teams interview (with camera and audio on), one round * Duration: Until 6/30/24 with the possibility of renewal * Remote or On-site?.... (This job is for - job Jobs in WI Madison Administrator - (in Madison, WI)) Help Desk III - 126326 Create date: 19-Jan-2024 Start date : 02/19/2024 End date : 06/30/2024 Submission deadline : 1/26/24 at 4:00PM CST. Client info : DPI Note : * Interview Process: Teams interview (with camera and audio on), one round * Duration: Until 6/30/24 with the possibility of renewal * Remote or On-site?.... (This job is for - Communications Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI))    Microsoft Office 365 job openings in other states Jobs List DRC-Help Desk Analyst 2/ HDA2 (745878) Create date: 03-Sep-2024 Job Title: DRC-Help Desk Analyst 2/ HDA2 (Video Support Specialist Replacement) (745878) No of Submissions : 3 start date :09/30/2024 End date :06/30/2025 submission deadline : 09/05/2024 client info : DRC Description : ODRC e.... 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