Technical Support Procedures Incident Management Problem Solving Skills Conflict R   Requirement id 117970 Job title Consultant Job location in Madison, WI Skills required Microsoft Windows Environments, Desktop Operating Systems, PC Network Maintenance, Technical Support Procedures Incident Ma Open Date 16-Jul-2021 Close Date Job type Contract Duration 36 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Microsoft Windows Environments, Desktop Operating Systems, PC Network Maintenance, Technical Support Procedures Incident Ma Start Date :07/26/2021 End Date :At least 3 Years from projected start date Submission Deadline :Monday July 19, 2021 at 4:00PM CST. Client Info : DHS Note : * Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the candidates resume with full legal first name, and last name. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the sub vendor usage request form. * Interview Process: Microsoft Teams with Video 1 round * Duration: 1 year with 2 possible extensions * Onsite or Remote? This position will be 100% onsite. Local candidates or willing to relocate at the candidates expense. Description : The Bureau of Information Technology Services (BITS) is in need of immediate assistance with a number of initiatives that are critical not only to the work unit, but also to the Division of Enterprise Services (DES) as well as the agency. It is important to us to acquire the service of a desktop support contractor in the Milwaukee area to assist with the following specific initiatives: • Assist with support for PC endpoint incidents and problems. Due to the continuation of the Safer at Home initiative, requests for IT Support assistance remain elevated by a minimum 25% increase over the same time period last year. We do not anticipate this will diminish in the foreseeable future. This position will provide help desk support services for all DHS staff. This position will be physically located in the Coggs Building in Milwaukee so BITS has another resource capable of providing hands on support to DMS staff in that critical location. DHS staff provide an array of critical services such as Family Care, Food Share, and BadgerCare Plus. This position will provide timely IT support to DHS staff so they can more efficiently support critical DHS services. • Assist with operational upgrades of DHS desktop systems. Due to changes in the way that Microsoft supports Windows 10, this position will work on the annual project to update Windows 10. It is critical that we keep our Windows software up to date to minimize the risk of malware on DHS computers. In addition to managing Windows, this position will help keep other desktop software up to date with minimizes risk to the data in CARES, EHR, WEDSS, and other critical IT systems in use throughout DHS. This position will: A. Provide technical desktop support and customer services to DHS. A.1 Monitor and resolve incidents reported in the DHS IT service management system (currently Cherwell). Ensure that customers are contacted and a resolution takes place within the acceptable time frame. A.2 Monitor incidents, tasks and service requests and respond as appropriate. A.2.a. Ensure that services are delivered to customers by the stated completion date of the request. Negotiate any dates with the customer that cant be completed in the original timeline. A.2.b. Work with other team members on reassignments if necessary. A.2.c. Keep management informed of any developing or expanding issues. A.3 Resolve customers technical issues, respond to questions, and provide general assistance with desktop product use. A.4 Escalate non-standard issues to the appropriate technical assistance team, as required. A.5 Record task, incident, and service request actions in the IT service management system on a regular basis and per stated expectation for the type of ticket. Include supporting documentation (screen shots, logs), as appropriate. Resolve tasks, incidents, and service requests in a timely manner. A.6 Document common incident resolutions, tips, and process improvements in shared resource area. A.7 Escalate non-routine customer questions and concerns to management for considerati   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117970 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Microsoft Windows Environments job openings in other states Jobs List VDOT Senior Cloud Engineer (702847) Create date: 06-Feb-2023 start date : 02/13/2023 End date : 06/30/2023 submission deadline : 2/9/2023 client info : VDOT Note : * *local candidates strongly preferred * Candidate must be local to Richmond, VA and available to come to work in the office at least 1 day/week * assignment will be ext.... 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(This job is for - ServiceNow Jobs in MA Boston Specialist - (in Boston, MA))     (Consultant: Microsoft Windows Environments, Desktop Operating Systems, PC Network Maintenance, Technical Support Procedures Incident Ma in Madison, WI)

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