Problem Solving Skills Technical Applications Customer Service Business Process Cu   Requirement id 132549 Job title Consultant Job location in Madison, WI Skills required Organizational Skills, Written And Graphic Form, Analytical Ability, Problem Solving Skills Technical Applica Open Date 16-Mar-2022 Close Date Job type Contract Duration 14 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Organizational Skills, Written And Graphic Form, Analytical Ability, Problem Solving Skills Technical Applica Start Date :04/18/2022 End Date :06/30/2023 Submission Deadline: :Thursday, 3/24/22, 3:00 PM Note : * This position is to be on-site at Madison College Truax Campus. * This position will report directly to the Director, Customer Service in Technology Services. * The anticipated duration of this engagement is through June 30, 2023, with a possible extension. * Preference: local candidates. Description: This is a strategic position that impacts Madison Colleges capability to conduct business in an uninterruptable manner. The position has cross-organization scope within the College and Technology Services. This position will report directly to the Director, Customer Service in Technology Services. Consultant Title: “Help Desk Consultant” Core Qualifications • Must have solid phone/soft skills and customer service experience. • Organization. • Ability to maintain composure with end customers. • Ability to follow-through on expectations tasks and ensure work assignments are completed. • Ability to effectively communicate, both orally and in written form. • Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks. • Excellent conceptual, problem solving, and analytical skills. • Ability to work independently or as a member of a team on complex tasks. • Demonstrated competency in documenting solutions for both technical and functional audiences. Duties and Responsibilities • Provide Services and TS through Customer Service • Work with Tier 2/3 staff in a professional manner • Support PC troubleshooting/imaging • Work with documentation specialist • Assess needs of customers. • Work independently. • Participate as a team member to achieve successful business process. •Communicate status to management and teams. Desired Behaviors • Display energy and initiative in solving problems • Follow all possible avenues to get the job done • Adaptable – undertake a variety of tasks willingly • Work effectively with a variety of personalities and work styles • Quality – demonstrate appropriate quality and thoroughness in their work • Decisive – ability to make decisions quickly when faced with multiple options • Ability to influence others in decided course of action • Integrity – act with personal integrity at all times • Professional – work with their teams processes • Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off. • Have a positive “can-do” approach to work • Proactive – operates with and communicates to all stakeholders and co-workers • Meets commitments and is upfront and proactive in communicating when goals are in jeopardy • Analyze issues, proposes solutions, and then takes ownership of the execution of solutions • Work effectively with a variety of personalities and work styles • Ability to prioritize issues and resolve them • Act with integrity at all times Education and Qualifications • Experience in Help Desk environment • Minimum of High School Degree (prefer coursework beyond High School) • Experience in imaging PC Hardware and troubleshooting desktop software • Use of service management systems for incident tracking   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132549 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Organizational Skills job openings in Madison, WI Jobs List Security Analyst III-114473- SP Create date: 23-Feb-2023 Start date : 03/06/2023 End Date : 06/30/2023 Submission deadline : 02/27/2023 at 4:00PM CST. Client Info : DHS Note: * Interview Process: Teams meeting w/camera on * Duration: 06/30/2023 with possible extensions * Remote or On-site? WI residency required. Hybrid - 40% on-site, 60% .... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Business Analyst/Consultant IV - 96943 - SP Create date: 16-Dec-2021 start date:1/31/2022 End date:06/30/2023 submission deadline:Tuesday, December 28 at 4:00PM CST. client info : DCF Note: * Interview Process: Phone and web based interviews will be acceptable. However, an in person interview may be required. Interviews will be set up shortly after the posting clo.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) Technician III Consultant Create date: 09-Aug-2021 Start Date :09/13/2021 Submission Deadline :12 pm (CDT), August 20, 2021 Note : * Qualified candidates may be invited to an interview. * Preference: local candidatesThe anticipated duration of this engagement is up to 12 months, with possible extension. The consultant should be prepared to start.... (This job is for - End User Documentation Jobs in WI Madison Consultant - (in Madison, WI)) Project Manager-1 - WISCJP00018157 Create date: 17-Mar-2021 Start Date :04/12/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 03/29/2021 by 8:00 A.M. CT Client Info : DFI - Department of Financial Institution (DFI) Note : * Duration: Initial Period: 04/12/2021 - 06/30/2021; Renewals/Extensions through 06/30/2023 Descript.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) Security Analyst - 3 - WISCJP00018114 Create date: 24-Feb-2021 Start Date :03/22/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 03/01/2021 by 8:00 a.m. CT Client Info : ETF - Employee Trust Funds (ETF) Note : * Duration: Initial Period: 03/22/2021 - 06/30/2021; Renewals/Extensions through 01/03/2024 Description : <.... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI))    Organizational Skills job openings in other states Jobs List IA-DOM-DOIT-BA2-SOC Technical Writer (747895) Create date: 01-Oct-2024 Remote No of Submissions : 3 start date :10/28/2024 End date :10/24/2025 submission deadline : 10/4/2024 client info : OCIO: Office of the Chief Information Officer Note: * Agency Interview Type: Web Cam Interview Only * The purpose of this position is to pro.... 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(This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Attorney - 63270 Create date: 26-Aug-2024 No of Submissions : Start date : 09/23/2024 End Date :06/30/2025 Submission deadline : 09/05/2024 Client Info : TN TennCare Note: * Position Location : Hybrid Description : To support an influx of eligibility appeals, the (Litigation Attorn.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) ENTERPRISE PROGRAM MANAGER - CONSULTANT - 11338-1 Create date: 16-Aug-2024 Start date : 9/9/2024 Submission deadline : 8/26/2024 Client Info : SC Department of Public Health (DPH) Note: Q) INTERVIEW PROCESS (who will conduct i/v, phone or in-person, how many rounds of i/vs)? A) An interview panel will conduct one initial round of in person, video, or phone conference .... (This job is for - job Jobs in SC COLUMBIA Consultant - (in Columbia, SC))    Organizational Skills job openings in WI Jobs List Systems Analyst I - 95503 - SP Create date: 09-Nov-2021 start date:12/5/2021 End date:04/01/2022 submission deadline:11/16/2021 4:00:00 PM client info : Outagamie County Note: * Interview Process: Zoom or in person * Contract Duration: 3-6 month CTH * Onsite or Remote? Hybrid option (remote and onsite) should reside in a reasona.... (This job is for - job Jobs in WI Appleton Analyst - (in Appleton, WI)) (Consultant: Organizational Skills, Written And Graphic Form, Analytical Ability, Problem Solving Skills Technical Applica in Madison, WI)

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