Home       |     Overview      |     Candidate Login      |     Post Resume       |     Contact us
 
  
     
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     
Oral And Written Communication Fast Paced Environment Strong Organizational Skills
 
Requirement id 137447
Job title Consultant
Job location in Madison, WI
Skills required Windows 7 And 10., Microsoft Office, Adobe Acrobat, Oral And Written Communication Fast Pace
Open Date 08-Nov-2022
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Windows 7 And 10., Microsoft Office, Adobe Acrobat, Oral And Written Communication Fast Pace

start date:12/5/2022
End date:06/30/2023

submission deadline:11/15/22 at 4:00PM CST.

client info : DOT

Note:

* Interview Process: Microsoft Teams.

* Duration: Through 6/30/2023 with possible extension.

* Remote or On-site? Local candidates or willing to relocate at the candidates expense. Required to be onsite 2 days a week under current telecommute policy

Description:

This position works as a member of the IT Support team under the general supervision of the IT Madison Support Supervisor. The IT Support technician is the central point of contact for all IT related incidents and service requests. The role of the Support Technician is to provide first line support for all customers utilizing the Department of Transportation IT services. The Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems.

This position will assist in the development and maintenance of the support knowledge base, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication.

An IT Support technician must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in a call center environment; work is assigned to the individual through an automatic call distribution and the technician documents all work performed within a designated tracking system. Although direct supervision is minimal, work performed, and documentation is monitored for adherence to expectations. Work is typically performed in a centralized team setting.

DOTs IT environment is a large, complex multi-platform, multi-operating system implementation. The DOTs Bureau of Information Technology Services (BITS) is an automation service provider operating for the benefit of the Department of Transportations five divisions and the executive offices. Automated technology business systems at DOT are a critical part of all-statewide computer processing. DOT automated systems included nationally and internationally recognized programs. Multi-tiered operating systems and platform architectures are employed using large mainframes, mini computers, microcomputers, smart phones, telephony systems and non-intelligent devices operating across complex networking structures. Access to these systems is provided on a 24 hour by 7 day a week basis to government locations throughout the State and to sophisticated inter-state and national data systems.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

The employee must have comprehensive knowledge of the systems and applications identified below:

1. Personal computer operating systems including Microsoft Windows 7 and 10.

 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137447 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
Windows 7 And 10. job openings in Madison, WI
Jobs List

Help Desk II - 108008 - SP
Create date: 15-Aug-2022
start date:9/12/2022
End date:06/30/2023

submission deadline:8/22/2022 at 4:00PM CST.

client info : DOT

Note:

* Interview Process: Virtual Interview with camera and audio on. 1 round

* Duration: June 30, 2023 with possibility of extension.

* Remote or On-site? Local candidates.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))

Help Desk II - 97852 - SP
Create date: 18-Jan-2022
start date:2/14/2022
End date:06/30/2022

submission deadline:1/26 at 4:00PM CST.

client info : DOT

Note:

* Interview Process: Teams with video on, 1-2 rounds

* Duration: through 6/30/2022, possibility of extension

* Local candidates or willing to relocate at the candidates ex.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))
 
 Windows 7 And 10. job openings in other states
Jobs List

DeDTI Network Administrator 1 (683082)
Create date: 18-May-2022
Start Date : 06/06/2022

End Date : 06/06/2023

Submission Deadline : 5/20/2022

Client Info : 11-01-00: DTI(DEPT OF TECHNOLOGY & INFORMATION)



Description :

Please note that any candidates submitted to this position have the ability to be hired by t.... (This job is for - job Jobs in DE Dover Administrator - (in Dover, DE))

DeDTI Network Administrator 1 (683084)
Create date: 17-May-2022
Start Date : 06/06/2022

End Date : 06/06/2023

Submission Deadline : 5/20/2022

Client Info :11-01-00: DTI (DEPT OF TECHNOLOGY & INFORMATION)


Description :

Please note that any candidates submitted to this position have the ability to be hired by the Sta.... (This job is for - job Jobs in DE Dover Administrator - (in Dover, DE))

NJDOH Help Desk Coordinator 1 (650397)
Create date: 05-Aug-2021
Start Date :08/16/2021
End Date :06/30/2022
Submission Deadline :08/11/2021

Client Info : DOH

Note :

* Agency Interview Type: iLinc Web Cam Interview Only

Description :

This position will be responsible for providing on-site computer/tablet/peripheral tec.... (This job is for - Troubleshooting Jobs in NJ Ewing Consultant - (in Ewing, NJ))

IA-IWD-Help Desk Support 3 (627812)
Create date: 06-Apr-2020
start date:4/10/2020
End date:04/30/2021
submission deadline:4/7/2020

client info : IWD: Iowa Workforce Development

Note:

* REMINDER: DO NOT INCLUDE the candidates skills matrix on the resume OR attach a separate skills matrix document in addition to the resume. SKILL MATRIX should ONLY be inputted on.... (This job is for - job Jobs in IA DesMoines Consultant - (in Des Moines, IA))

DBHDD - IT Support Technician 2 (626931)
Create date: 26-Mar-2020
Start Date : 04/20/2020
End Date : 12/31/2020
Submission Deadline : 03/31/2020

Client Info : DBHDD OITSD

Note:
* Interview Type : In Person Only

Description :

Summary:
DBHDD is in need of an IT Support Technician 2 at its Two Peachtree location. .... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA))
 
 
(Consultant: Windows 7 And 10., Microsoft Office, Adobe Acrobat, Oral And Written Communication Fast Pace in Madison, WI)
   
 
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     
    About Us     Services    Privacy policy    Legal     Contact us     Copyright JobsInHand.com All Rights Reserved