Help Desk Consultant (Jobs in Madison, WI)   Requirement id 138557 Job title Consultant Job location in Madison, WI Skills required Professional Support Services, Microsoft Office Suite, Identity Management Administrator, Help Desk Open Date 17-Jan-2023 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Professional Support Services, Microsoft Office Suite, Identity Management Administrator, Help Desk start date : 01/30/2023 End date : 06/30/2023 submission deadline : 1/19/2023 at 4:00PM CST. client info : DWD Note : * Interview Process:45-minute online meeting with WebCam. * Duration of the Contract: 06/30/2023 with potential for 2-year extension. * Onsite or Remote? Remote. Resource is not required to live in Wisconsin. Description : The service to be performed includes providing Identity and AccountManagement (IAM) services for DWD staff and public users of DWDapplications, performing 1st and 2nd Tier computer support forinternal DWD staff, and managing and deploying computers for DWD staff.The public-facing applications include various programs for the Divisions ofUnemployment Insurance and EmploymentTraining. The proposed serviceincludes verifying the identity of the caller, resetting their password and orunlocking their account, instructing the caller to use self-service accountrecovery in the future, forwardingthe call to another call center if neededfor further assistance, and documenting the details of the call. The1st and2nd Tier computer support includes IT troubleshooting (hardware, softwareand network), problemdocumentation, customer assistance, and problemescalation. The services and quality providedwill be monitored by the ITSC supervisor utilizingreal-time data generatedby the call manager and ticketing software, as well as qualityassurancerecordings. Required skills: • Experience providing IT support in a professional setting • Experience working with Microsoft Office Suite • Experience providing Identity management administration nice to have skills: • Experience working with a web-based telephony system • Experience verifying confidential account credentials • Experience working with conference room technology   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138557 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Professional Support Services job openings in other states Jobs List Project Manager, Int - 60829 Create date: 06-Jun-2023 start date :07/17/2023 End date :07/16/2024 submission deadline : 06/15/2023 client info : TN DOH Note: * Position Location Hybrid Description : Plan and convene meetings with internal and external partners that support nutrition sec.... (This job is for - job Jobs in TN Nashville Manager - (in Nashville, TN)) NJDOH Help Desk Consultant (650771) Create date: 12-Jul-2022 Start Date : 08/12/2022 End Date : 04/28/2023 Submission Deadline : 7/14/2022 Client Info : DOH Description : This position will be responsible supporting end users both in the office & remote. Computer/tablet/peripheral technical support duties includ.... (This job is for - job Jobs in NJ Trenton Consultant - (in Trenton, NJ)) Business Professional - Accounts Receivable Specialist 3 Create date: 26-Feb-2021 Job Description Business Professional - Accounts Receivable Specialist 3 Ridgefield Park, NJ 6 months contract Summary: Responsible for handling financial activities for selected Consumer Electronics partners and establishing best practices to ensure full of Disputes with focus on customer sat.... (This job is for - Accounting Jobs in NJ RidgefieldPark Specialist - (in Ridgefield Park, NJ))     (Consultant: Professional Support Services, Microsoft Office Suite, Identity Management Administrator, Help Desk in Madison, WI)

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