Help Desk Consultant (Jobs in Madison, WI)   Requirement id 147144 Job title Consultant Job location in Madison, WI Skills required Windows 10, Microsoft 365, Apple And Andriod Applications, Help Desk Open Date 02-May-2024 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Windows 10, Microsoft 365, Apple And Andriod Applications, Help Desk No of Submissions : 2 Start date : 06/03/2024 End date : 06/30/2024 Submission deadline : 05/10/2024 at 4:00 PM CST. Client info : DOA Note : * Interview Process: Microsoft Teams interview. Video and Audio on. * Duration: Hire through 6/30/24 with extensions likely. * MUST BE A WI RESIDENT OR WILLING TO RELOCATE. Local candidates or willing to relocate at candidates expense. MUST BE A WI RESIDENT. * Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly. * Onboarding will be on-site first 2-3 weeks, background and fingerprinting required by Dept of Justice. Description : Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration, and workflow solutions. Responsibilities: • Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system. • Performing remote troubleshooting through diagnostic techniques and pertinent questions. • Manage tickets assigned in a timely manner. • Determine the best solution based on the issue and details provided by the customer. • Develop/modifying Knowledge Base documentation. • PC deployments, installation of software and assist customers with new devices. • Record events and problems and through resolution logs. Requirements and Skills: • 2-5 years experience working in a help desk environment. • Proven experience with Microsoft Office, Teams and InTune services. • In-depth knowledge of computer systems and mobile devices. • Proven experience as a help desk technician. • Ability to diagnose and resolve basic technical issues. • Proficient with iOS and Android devices. • Detail oriented and maintain confidentiality. • Ability to work with minimal supervision. • Customer-oriented and patient.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147144 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Windows 10 job openings in Madison, WI Jobs List Systems Administrator I -136167 Create date: 17-Oct-2024 No of Submissions : 2 Start date : 11/18/2024 End Date : 06/30/2025 Submission deadline : 10/24/2024 4:00:00 PM Client Info : DPI Note: * Interview Process: Teams interview (with camera and audio on), one round * Duration: Until 6/30/25 with the possibility of renewal.... (This job is for - job Jobs in WI Madison Administrator - (in Madison, WI)) Help Desk II - 130716 Create date: 17-May-2024 No of Submissions : 2 Start date : 06/03/2024 End date : 06/30/2024 Submission deadline : 05/23/2024 at 4:00 PM CST. Client info : DOA Note : * Interview Process: Microsoft Teams interview. Video and Audio on. * Duration: Hire through 6/30/24 with extensions likely. .... 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