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Customer Service Written And Verbal Communication Skills Consultant
(Jobs in Ma
 
Requirement id 149531
Job title Consultant
Job location in Madison, WI
Skills required Computer Software Systems, Operating Systems, Hardware And Software Experience., Customer Service Written And Verbal Comm
Open Date 18-Sep-2024
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: Vaibhav Bisen
Job Description Consultant: Computer Software Systems, Operating Systems, Hardware And Software Experience., Customer Service Written And Verbal Comm

No of Submissions : 2

Start date : 10/28/2024

End Date : 06/30/2025

Submission deadline : 9/25/24 at 4:00PM CST.

Client Info : UW - Madison

Note:

* Interview Process: First round via Teams, Second round On-site in Madison.

* Duration of the Contract: 6/30/2025 with potential for extension

* Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

* The selected hire MUST have an up-to-date flu shot. Requirement information can be found in the vaccination document in the Attachments section. Proof of vaccination will be required during
onboarding.

* The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.

Description :

This position reports directly to the IIT User Support Services Manager and will be working as
part of the Surgery user support services team. The Desktop Computer consultant will be
responsible for routine, first and second level technical troubleshooting, including determining
solutions for more complex issues by leveraging documented procedures and ensuring a high
level of customer service to support mission activities of the institution through information
technology (IT).


Completes installations, configurations, repairs, automations, and modifications of
complex technology hardware, software, and associated components independently
• Identifies, troubleshoots, resolves, and/or escalates more complex first and second level
technical problems for various products and services under general supervision
• Receives and responds to inquiries and provides more complex technical information
through various communication mediums according to established policies and
procedures
• Documents inquiries and responses and recommends procedural improvements to unit
leadership

Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts,
practices, and procedures. Relies on extensive experience and judgment to plan and accomplish
goals. Independently performs a variety of tasks. May lead and direct the work of others. A
wide degree of creativity and latitude is expected.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149531 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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Note:

* Interview Process: Teams with video on, 1-2 rounds

* Duration: through 6/30/2022, possibility of extension

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(Consultant: Computer Software Systems, Operating Systems, Hardware And Software Experience., Customer Service Written And Verbal Comm in Madison, WI)
     
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