Best Practices Self Motivation Help Desk Consultant (Jobs in Madison, WI)   Requirement id 149814 Job title Consultant Job location in Madison, WI Skills required Root Cause Analysis, Interpersonal Skills, MS Windows, Best Practices Self Motivation Help Desk Open Date 03-Oct-2024 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Root Cause Analysis, Interpersonal Skills, MS Windows, Best Practices Self Motivation Help Desk No of Submissions : 2 start date : 11/04/2024 End date : 06/30/2025 submission deadline : 10/9/2024 at 4:00PM CST client info : DFI Note: * This posting is based off of #134774, as the selected candidate fell off in onboarding. Please do not resubmit the same candidates. * Interview Process: Teams video call with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year extension * Onsite or Remote? Candidates MUST be WI residents or willing to relocate to WI at the candidates expense prior to starting the role. This position will be 100% onsite in Madison, WI five days per week. Description : Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI. Top 3-4 Required skills (6 or more years of experience): • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365). • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives. • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top 2-3 Nice to Have skills: • ITIL 4 Foundation certification or similar • CompTIA A+ certification of similar • PMP certification or similar Will this position have access to FTI (Federal Tax Information)? No On Call hours required? No Will the position require any weekend coverage? (IE: weekend maintenance) No Is this position Remote, Hybrid**, or In Person? In Person   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149814 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Root Cause Analysis job openings in other states Jobs List Doc196811 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it7ih7.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candi.... 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Responsibilities Mandatory: We need someone who can debug Linux systems for root cause Analysis than just testing . Also would be nice if he can do bit of C and C++ coding . Needs more experience with debugging techniques , system knowledge and .... (This job is for - C CDebugging Jobs in CA MenloPark Engineer - (in Menlo Park, CA)) Datastax Cassandra Support Engineer - CGEMJP00033327 Create date: 05-Jun-2019 Description: Provide production support for Real-time customer databases built on Datastax Cassandra Work with on/offshore production support team handling incident and problem tickets using ServiceNow Ensure overall organizational support goals are met (i.e. SLA, incident/problem reduction, application availability.... (This job is for - job Jobs in IL Chicago Engineer - (in Chicago, IL))     (Consultant: Root Cause Analysis, Interpersonal Skills, MS Windows, Best Practices Self Motivation Help Desk in Madison, WI)

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