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Developer
(Jobs in Madison, WI)
 
Requirement id 138554
Job title Developer
Job location in Madison, WI
Skills required IT Support, MS Office Suite, Admin/Management Tools,
Open Date 17-Jan-2023
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: IT Support, MS Office Suite, Admin/Management Tools,

Start date : 01/30/2023

End Date : 06/30/2023

Submission deadline :1/19/2023 at 4:00PM CST

Client Info :DWD

Note :

* Interview Process:45-minute online meeting with WebCam.
* Duration of the Contract: 06/30/2023 with potential for 2-year extension.
* Onsite or Remote? Remote. Resource is not required to live in Wisconsin.

Description :
---------------------------------------------
The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training.

The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call.

The 1st and 2nd Tier computer support includes IT troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings.

Hardware/Software Environment

The support services includes:
1) supporting and managing computer devices (laptops and desktops),
2)handling and fulfilling software service request from customers, 3) Levaraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Service Request Management, Web-based telephony system, device management and encryption. The software includes, but is not limited to: Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active
Directory, VPN and multi-factor authentication tools.
Additional Comments

Required skills:
- Experience providing IT support in a professional setting
- Experience working with Microsoft Office Suite
- Experience providing Identity management administration
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138554 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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Note :

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Note :

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(Developer: IT Support, MS Office Suite, Admin/Management Tools, in Madison, WI)
     
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